This message is for our valued Lifeline subscribers who currently rent or have purchased a Smartwatch.
On November 4th, 2025, an update will go live and run overnight to minimize any impact on your use and enjoyment of the Smartwatch
No need to worry—the update only takes around five minutes. Once it’s complete and your Smartwatch is placed on the charger, the following improvements will load automatically.
Manually set date, time and time zone
You can now manually set the date, time and time zone on your Smartwatch. This ensures it always shows the correct time. Don’t worry – it will continue to update automatically when the clocks roll backwards or forwards.
Please note: By default, the time zone will automatically set using the locally available third-party cellular network, but you can switch to manual if you live in a time zone with different daylight savings rules.
Battery symbols colours
The battery symbol on the Smartwatch shows different colours (green, orange, and red) based on the charge level.
Green: above 50%
Orange: 20%-50%
Red: less than 20%
Updated cellular signal icon
There is a new standard cellular signal icon to indicate limited or no cellular coverage.
Updated charging completion indicator
Now you can quickly see if your Smartwatch is still charging or ready to go, whether you are looking at the home screen or the full charging screen.
Home screen view (time + battery)
Full charging screen (large icons)
Test screen
A new test screen is available for monthly testing. To use it, open the Test Screen and press the Help button. A signal will be sent to the Lifeline Response Team. Just let them know you are testing your Smartwatch.
Steps now in Kilometres
The Smartwatch default for step tracking is now set to kilometres.
French screens now available
The Smartwatch interface is now available in French. This update is designed to better support our francophone subscribers and make the experience more comfortable and accessible. If your language prompts are already in French, your screens will appear in French as well.
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What You Should Do Now:
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