Working at Lifeline
What We Do
Lifeline connects individuals to the support of neighbours, friends and emergency services in the community. The individual served is able to directly contact trained Lifeline staff 24 hours a day from around their home and yard by simply pressing a button. A Lifeline Personal Response Associate assesses the individual’s needs and quickly sends the appropriate support. Over the years, Lifeline has provided this service to more than 4 million people across North America.
Our success is directly related to our ability to stay focused on our mission, which is to work closely with healthcare providers, social service and other organizations that provide elders with the ability to live in their own homes. We are passionate about those we serve and strive to provide reassurance, peace of mind, and a caring response to those who depend on our service.
The Response Centre is the voice of Lifeline. It represents the core service of Lifeline. Through the caring and skilled response of monitors and staff members, Lifeline enables its subscribers to lead independent lives.
Where We’ve Been
Lifeline became the industry leader by selling personal emergency response systems to hospitals. Initially, hospitals monitored their own subscribers and purchased or leased our equipment.
Where We Are Today
Our focus is on our customer: the subscriber. Lifeline now monitors more than 700,000 subscribers from its response centres. Some hospitals still monitor subscribers. We are well-positioned to implement a number of strategic initiatives that will increase market share, increase margin and sustain our leadership position.
We are continually evolving and growing but remain focused on total quality initiatives that enhance customer and shareholder value.
We just don’t talk about PRINCIPLES, we live them. At Lifeline, you’ll be joining a community of people who are passionate about their work. Here, everyone is important.
- We respect one another
- We practice caring behaviour
- We encourage learning and growth
- We take the initiative to make things better
Lifeline offers competitive benefits. Apply today to learn more about these benefits.