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HomeSafe Standard

Medical Alert Pendant & Wristband

Our standard medical alert system helps you maintain your independence in and around the home. HomeSafe quickly connects you to our response centre for 24/7 assistance with a simple push of your Lifeline help button.

  • Press your Help Button anytime you need help.
  • Depending on a level of help needed we’ll call a neighbour, loved one or emergency services.
  • Wear your waterproof help button as an adjustable necklace or on your wrist like a bracelet or watch.

HomeSafe is recommended for people who:

  • Have chronic conditions (cognitive impairment, COPD, diabetes, diabetes, arthritis, heart conditions, MS, stroke, osteoporosis, Parkinson’s disease, macular degeneration)
  • Have mobility problems
  • Have visual impairments
  • Are recovering after discharge from hospital

“Words can barely express how much peace of mind this service has brought to me and my family since getting it. It has allowed me to live alone, in my own home, ever since my husband’s death years ago. A wonderful service.”

Thelma, Subscriber


“To the amazing Lifeline team, Thank you so very much for your kind attention to my dad, Jean Paul Hebert. We have had your service for many years now, since mom became ill. We thank you most sincerely.”

Denise, Caregiver


“The wireless service is perfect for someone like me who has a chronic illness. It lets me stay independent safely and it’s so wonderful not to have to worry about how I would get help if I have another unnoticed seizure.”

Nigel F., Subscriber

Nigel F.

I was concerned about discharging an elderly patient because she was quite frail. I recommended a medical alert service and she finally agreed. Soon after, I learned she had fallen down some stairs, struck her head and lost consciousness. Fortunately, she was able to press her Help Button. An ambulance arrived quickly and she avoided further injury. This is such a simple apparatus but it changes the outcome of otherwise catastrophic events.

Jaclyn, Emergency Room Geriatric Specialist

Emergency Room Geriatric Specialist

“A few years ago after my grandmother had fallen several times and was still living on her own we invested in Lifeline to ease our minds and hers. Lifeline makes us, as a family, feel safe and confident that our loved ones are always looked out for.”

Tamara Horton, Caregiver

Tamara Horton

"I’ve been a subscriber for a couple of years and it blows me away when people say they don’t need this service. Take it from me, you never know when you’ll need help. If and when you do need it, it’s great to have Lifeline.”

Lucy D., Subscriber

Lucy D.

"We have probably used Lifeline over the past year countless times and I have to say without fail Lifeline has been there for us in a very professional manner thus given me and my parents the confidence to go about our daily routines with without worry.”

Rod Murphy, Caregiver

Rod Murphy

System & Hardware

Our HomeSafe Standard System is an affordable way to help you maintain your independence, while being prepared in the event of an emergency. This includes a Help Button, a Communicator, and 24/7 access to our Canadian based Response Centre Associates. You can select a Help Button pendant to wear around your neck or, if you prefer, a wristband style Help Button.

Lifeline Canada personal alert button on medical pendant and medical alert wristband

Personal alert button

Wear the HomeSafe emergency button in the fashion that suits you. Choose from a medical alert pendant that is worn around the neck or a wristband that adjusts to fit your wrist.

Wear your help button in the bath or in the shower, where falls in the home are most likely to occur.

Worry-free battery
Battery is long-lasting, and we’ll automatically replace it when needed.

As your most dependable accessory, the lightweight medical pendant is comfortably worn over or under clothing.

Lifeline in-home communicator

In-home communicator

When you press your Help Button in range of a Communicator, the Communicator dials our Response Centre.

Worry-free battery
Up to 30 hours of battery backup gives you access to help even during power outages.

Automatic self-testing
The Communicator conducts regular status checks to confirm proper operation. Have confidence knowing your system can alert Lifeline in the event system maintenance is required.

No phone line needed
Don’t have a home phone? We also have a cellular option that does not require any special equipment.1

High-fidelity speakers and microphone
The Communicator amplifies sound so you can hear and be heard throughout your home.

Lifeline: Help Based on Your Needs

Powerful coverage in or around your home

Your help button has a wide range of operation, so you can call for help from anywhere in or around your home within range of the in-home Communicator.

24/7 Access to our Response Centres

Our Canadian-based, company-owned Response Centres are available 24/7, and staffed with professionally trained and caring Associates.

Uninterrupted support

Since you can wear your Lifeline Help Button at all times, unlike a cell phone, it should always be easily within reach.

Two-way voice communication

Microphone and speaker built into the in-home Communicator allow you to speak directly with a Lifeline Personal Response Associate.

No long-term contract required

Flexible payment options allow for monthly credit card or paper statement billing.

No expensive equipment to buy

Our monthly fee includes a complete equipment warranty which covers ongoing maintenance and service.

How HomeSafe Service Works

1. Summon help

With a simple push of your Lifeline help button you’re connected to our response centre.

2. Hear a reassuring voice

A caring Lifeline response associate will quickly access your personal profile and assess the situation.

3. Know help is on the way

Our response associate contacts a neighbour, loved one, or emergency services – based on your preferences – and will follow up to make sure help has arrived.

Frequently Asked Questions

Why can’t the fall detections be worn on the wrist?

Our Fall Detection is designed to be the most accurate. We do that based off of height and speed. If there is a sudden decrease in height and a sudden increase in speed, the Help Button can believe a fall is taking place. People talk with their hands so it would fool the button into what is going on and may not go off when needed.

With the Home Safe Landline with Fall Detection, will you be able to get the signal from my garden? Will you be able to hear me?

The range of our Homesafe system is a 350-foot radius and is quite broad, we can receive the signal even if a client is not in the same room which usually includes the front or back yard. We would perform a range test to ensure we have set up the communicator is the best location for optimal range. We would not hear our client if they were in a backyard and windows are closed, but keep in mind verbal communication is never mandatory as a client can be 2 feet away from the speaker, and is non-verbal – as long as we receive the signal within the 350 foot radius we will contact responders/emergency services as needed to assist our clients.

How big is the button worn on the wrist? How big is the Fall detection?

The Homesafe standard button is 1 1/2 inches long, 1 inch wide, 1/2 inch thick. 2 1/2 inches long, 1.1 inches wide, 1/2 inch thick

If the Fall is detected, who do we contact first?

If the client is responsive, we will speak to them through the 2-way communicator to discuss what has happened and call responders/emergency services as needed. If the client is unresponsive, then we will try calling over the phone. If there is no answer over the phone, we will then call 911 then call the list of responders.

Other Lifeline Products

On the Go Mini

On the Go Mini is our sleekest, most compact and lightweight mobile offering that helps maintain independence by providing around-the-clock access to help at the press of a button.

Lifeline HomeSafe base & pendant

HomeSafe with Fall Detection

Can automatically call for help if it detects a fall.

  • Use at home
  • Pendant
  • Automatic Fall Detection
Lifeline base & pendant red

On the Go

Mobile medical alert system with GPS gives you freedom to be safe while on the go.

  • Use away or at home
  • Automatic Fall Detection
  • 5 Locating technologies