At Lifeline Canada, we provide medical alert systems that help older adults across Québec stay safe and independent, whether they live in major cities or smaller communities.
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For more than 50 years, Lifeline has supported Québec residents with dependable, easy-to-use medical alert systems. Our service reaches both urban centres and rural regions, where timely access to assistance can be especially important. Many families navigating caregiving—both nearby and at a distance—value reliable tools that help loved ones maintain independence and confidence, particularly when mobility or chronic health conditions are part of daily life.
With this foundation, individuals and caregivers can select a device that aligns with their health needs, lifestyle, and preferences.
Our services are available in both French and English to support the diverse needs of residents and caregivers across the province.
Lifeline offers a range of in-home and mobile devices to meet the needs of older adults, people living with chronic conditions, and caregivers seeking dependable support throughout Québec.
In home coverage that quickly connects you to our Lifeline response centre with a simple push of your help button.
Enjoy the same reliable 24/7 coverage of HomeSafe Standard with the addition of fall detection for added peace of mind.
Our standard mobile medical alert device—easy to use and fast, 24/7 access to help at the press of a button.
Our lightweight mobile solution is perfect for those who prefer a discreet option. Enjoy the same trusted functionality as On the Go.
A stylish alternative to traditional mobile medical alert systems and suitable for active lifestyles. Includes:
All the benefits of our On the Go mobile devices but designed for individuals who may wander and the caregivers who support them.
A simple, affordable and automated way to manage multiple medications with 24/7 monitoring.
Lifeline devices include features that support safety and confidence at home and in the community:
These features support the realities of aging, including fall prevention, chronic condition management, and maintaining familiar routines.
If you’re deciding which solution aligns best with your needs, you can take our 30-second medical alert assessment.
Lifeline combines national expertise with a strong presence across Québec, supported by decades of experience, partnerships within the healthcare community, and a broad network of home service representatives. Many households value personalized setup, guidance, and support when selecting a medical alert system that helps preserve independence.
Together, these elements help Québec families feel confident in their safety planning.
Lifeline’s presence throughout Québec is supported by community organizations and healthcare professionals who play an important role in senior safety and well-being.
Living in Quebec and interested in Lifeline? A healthcare professional may recommend our service as part of your care. In Quebec, referrals often come from social workers, nurses, and occupational therapists.
Lifeline works closely with healthcare and community partners across Québec to support older adults and families in both urban and regional communities.
Lifeline responded to 262,000+ medical alarms across Québec.
Emergency Medical Services were requested 5,500+ times for Québec residents who pressed their Lifeline buttons for help.
Since 2010, Lifeline’s fall detection technology has detected 29,400+ falls in Québec.
More than 1,000 Québec residents have used Lifeline for over 10 years.
Across Québec, Lifeline works with 30 partner organizations, including hospitals, community agencies, and senior living facilities.
Source: Lifeline data from 2024
Lifeline follows each user’s personalized response plan and works with emergency professionals when needed. This helps support confident living for residents in both urban and rural communities across the province.
“Words can barely express how much peace of mind this service has brought to me and my family since getting it. It has allowed me to live alone, in my own home, ever since my husband’s death years ago. A wonderful service.”
Thelma
Subscriber
“To the amazing Lifeline team, Thank you so very much for your kind attention to my dad, Jean Paul Hebert. We have had your service for many years now, since mom became ill. We thank you most sincerely.”
Denise
Caregiver
“The wireless service is perfect for someone like me who has a chronic illness. It lets me stay independent safely and it’s so wonderful not to have to worry about how I would get help if I have another unnoticed seizure.”
Nigel F.
Subscriber
I was concerned about discharging an elderly patient because she was quite frail. I recommended a medical alert service and she finally agreed. Soon after, I learned she had fallen down some stairs, struck her head and lost consciousness. Fortunately, she was able to press her Help Button. An ambulance arrived quickly and she avoided further injury. This is such a simple apparatus but it changes the outcome of otherwise catastrophic events.
Jaclyn
Emergency Room Geriatric Specialist
“A few years ago after my grandmother had fallen several times and was still living on her own we invested in Lifeline to ease our minds and hers. Lifeline makes us, as a family, feel safe and confident that our loved ones are always looked out for.”
Tamara Horton
Caregiver
"I’ve been a subscriber for a couple of years and it blows me away when people say they don’t need this service. Take it from me, you never know when you’ll need help. If and when you do need it, it’s great to have Lifeline.”
Lucy D.
Subscriber
"We have probably used Lifeline over the past year countless times and I have to say without fail Lifeline has been there for us in a very professional manner thus given me and my parents the confidence to go about our daily routines with without worry.”
Rod Murphy
Caregiver
Choosing a Lifeline system is simple: select a device, arrange installation if required, and begin using features that support everyday safety and independence. These systems are often part of larger plans for aging in place and fall prevention.
Lifeline Canada serves communities across the province, including:
