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Our Story: How We've Been Saving Lives for 40+ Years

When it comes to experience, capabilities and that special caring touch, no other service lives up to the reputation of Lifeline.

With Philips Lifeline, dependability is at the core of our service, helping save more lives and provide the best possible care.

From the very beginning, the Lifeline service has focused solely on the emergency medical needs of older adults, the chronically ill and physically challenged. We are not a burglar alarm company with a sideline. The result is a higher standard of caring, expert service and products that are easier to use.

Philips Lifeline invented the medical alert industry more than 40 years ago and became the first personal response and support service in Canada dedicated to helping seniors, the physically challenged, and patients with medical conditions live confidently and safely at home. Today, Lifeline’s expert, caring service and superior products represent the gold standard. In fact, more people put their trust in Lifeline than in all other personal response companies combined.

We help thousands of seniors and disabled people live with greater independence and dignity in their own homes. We’re proud to be the recommended personal response service provider to many healthcare professionals across Canada. In fact, Philips Lifeline is trusted and recommended by more doctors, hospitals and healthcare professionals than any other medical alert service provider in Canada.

Why Choose Philips Lifeline

45+

years experience

providing personal medical alert services to seniors throughout North America.

700,000+

subscribers

Over a half million Canadian subscribers have benefitted from the Lifeline service.

30,000+

recommendations

by leading healthcare professionals, including hospitals.

24/7/365

assistance

with back-up and disaster recovery plans to ensure we are always ready to help.

2

Response Centres

in Toronto and Montreal offering 24/7 call response in English and French.

170+

languages

supported by our Response Centre through our third-party provider.

1,572,754

Help button presses

154,131

Help dispatched

55,206

Emergencies

10,039

Falls detected

*Philips Lifeline Canada internal data from 2019.

We’ve Been Changing People’s Lives With Technology

"Words can barely express how much peace of mind this service has brought to me and my family since getting it. It has allowed me to live alone, in my own home, ever since my husband’s death years ago. A wonderful service.”

Thelma

Subscriber

"To the amazing Lifeline team, Thank you so very much for your kind attention to my dad, Jean Paul Hebert. I am more than satisfied for your great devotion. He is fairly content in the retirement home but it will never be quite like his home. We have had your service for many years now, since mom became ill. We thank you most sincerely.”

Janice H.

Caregiver

“The wireless service is perfect for someone like me who has a chronic illness. It lets me stay independent safely and it’s so wonderful not to have to worry about how I would get help if I have another unnoticed seizure. And I like that it’s waterproof so I can wear it in the shower.”

Nigel F.

Subscriber

The Lifeline Story

In 1974, a noted psychologist and gerontologist named Dr. Andrew S. Dibner founded Lifeline Systems. It answered a question he had often wondered: “What would an elderly person do if he or she were alone and needed help?”

In its early years, Lifeline Systems was sold primarily through hospitals and other healthcare facilities as a community service. As the company grew and technology advanced, it began selling its services directly to individuals and healthcare professionals. Innovation continued to be a cornerstone of its mission to deliver first-in-class solutions to its subscribers.

In 2006, Philips acquired Lifeline Systems, changing the name to Philips Lifeline, and adding it to its already diverse suite of home healthcare solutions.

Today, Philips Lifeline remains the leading provider of Medical Alert Services in North America, having served over 7 million subscribers, and continues to lead the industry in providing meaningful innovations like AutoAlert fall detection technology. Through helping individuals and families lead more comfortable, confident lives, the company’s original mission carries on.


Philips Lifeline Canada is headquartered at 95 Barber Greene Road, Suite 105 in Toronto, Ontario.

Philips Lifeline has two state of the art Response Centres, in Toronto and Montreal, offering 24/7 call response in English and French, with back-up redundancy capability and disaster recovery plans to ensure we are always available, ready to help.

About Philips
Philips N.V. (NYSE: PHG, AEX: PHIA) is a diversified health and well-being company focused on improving people’s lives through meaningful innovation in the areas of healthcare, consumer lifestyle, and lighting. Headquartered in the Netherlands, Philips has approximately 118,000 employees and provides sales and services in more than 100 countries.

The company is a leader in cardiac care, acute care, home healthcare, energy-efficient lighting solutions, and new lighting applications, as well as personal care, domestic appliances, and oral healthcare.

Personal Response and Support Services

Our Canadian-based, company-owned Response Centres, in Toronto and Montreal, are available 24 hours a day, seven days a week.

All calls are answered “live” by Lifeline Personal Response Associates, who are highly trained and re-certified annually to deliver prompt, professional and caring service to our customers. In fact, Philips Lifeline’s Response Centre staff undergo 240 hours of training.

Unlike generic substitutes, our medical alert products and services are specifically designed to meet the needs of seniors and at-risk individuals. Research shows that 97% of subscribers and 95% of caregivers are satisfied with Lifeline, and that subscribers rate the service very highly on customer service, product ease-ofuse and the difference it has made to their quality of life.

In another study, subscribers strongly agree that they would refer Lifeline to a family member or friend (4.8/ 5), and that Lifeline could save their life (4.8/5). The service costs little more than a dollar a day and there are no hidden costs when you subscribe to Philips Lifeline. In fact, with Philips Lifeline our monthly fee includes a complete equipment warranty which covers ongoing maintenance and service, so there’s no expensive equipment you need to buy.

Healthcare system integration

Lifeline is the only medical alarm service that is integrated with the healthcare system across Canada. Over the last 40 years, Lifeline has reinvested approximately $15 million back into the healthcare system through more than 250 programs with hospitals and community agencies. Research has also shown that Lifeline achieves excellent real life, in-field healthcare cost savings by reducing hospital admissions by 26% and length of hospital stays by 23%.

Philips Innovation

Backed by the leading global health technology company, Philips Lifeline empowers people to live healthier lives through meaningful innovation. Philips’ resources and expertise enable us to deliver innovative new products and services quickly, with the high standards of quality and functionality Lifeline is known for.

Philips designs products that improve people’s health with the leading-edge innovations, advanced technology and deep clinical and consumer insights. Whether it’s state-of-the-art lab equipment for hospitals or advanced products for consumers, we’re dedicated to improving quality of life for individuals and families everywhere. We are working to create a healthier future together one product at a time.

As a technology company that cares about people Philips is committed to innovative, quality care is in everything we do. Philips is a global leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care.

Learn more about Philips Healthcare ›

Reliable, purpose–built systems and devices

As a division of Philips, we continuously invest in research and development and release state-of-the-art medical alert products and services like AutoAlert* – most widely adopted fall detection in Canada. And now GoSafe – our most advanced medical alert service – can provide access to help both at home and on the go. Lifeline products are designed to be user-friendly for older adults and include many unique safety and convenience features such as remote answering, reminders and aids for the hearing/visually impaired. We manufacture our own products to maintain our high quality and reliability standards.

Discover More

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Customer Stories

Read what our customers are saying.

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Persuading a Loved one

Help your loved ones enjoy life on their terms.

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Medical Alert Assessment

Find out if it’s time for a Medical Alert Service.

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105 – 95 Barber Greene Road, Toronto, ON M3C 3E9
774, boul. Décarie, bureau 100, Saint-Laurent (Québec) H4L 3L5
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