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Lifeline HomeSafe pendant Lifeline HomeSafe pendant

HomeSafe with Fall Detection

Medical Alert System with Automatic Fall Detection

Everyone wants to live independently, but as we age, that does come with some risks. HomeSafe with Fall Detection can help you continue to live on your terms. Our proven automatic fall detection technology is designed to automatically detect true falls, with a low rate of false alarms, and gets access to help quickly.1 It’s an excellent choice for those with a history, risk, or fear of falling.

If a fall is detected, it’s designed to get you 24/7 access to help, even if you are disoriented, immobilized, or unconscious.1

  • Fall Detection is the most widely adopted automatic fall detection technology on the market today.
  • More than 300,000 seniors have relied on Fall Detection to feel safe at home.
  • HomeSafe with Fall Detection is an excellent choice for those with a history, risk or fear of falling.
  • Available for use with landline and cellular phones.

HomeSafe with Fall Detection is recommended for people who:

  • Have history, risk or fear of falling
  • Have chronic conditions (cognitive impairment, COPD, diabetes, diabetes, arthritis, heart conditions, MS, stroke, osteoporosis, Parkinson’s disease, macular degeneration)
  • Have mobility problems
  • Have visual impairments
  • Are recovering after discharge from hospital

“Words can barely express how much peace of mind this service has brought to me and my family since getting it. It has allowed me to live alone, in my own home, ever since my husband’s death years ago. A wonderful service.”

Thelma, Subscriber

Thelma
Subscriber

“To the amazing Lifeline team, Thank you so very much for your kind attention to my dad, Jean Paul Hebert. We have had your service for many years now, since mom became ill. We thank you most sincerely.”

Denise, Caregiver

Denise
Caregiver

“The wireless service is perfect for someone like me who has a chronic illness. It lets me stay independent safely and it’s so wonderful not to have to worry about how I would get help if I have another unnoticed seizure.”

Nigel F., Subscriber

Nigel F.
Subscriber

System & Hardware

Lifeline offers dependable, convenient, and purpose-built technology, assembled and tested by Lifeline. What does that mean to you? Just like how in the event of an emergency, you can get help quickly, we’re also available to monitor our equipment. It’s self-checking and notifies the Response Centre if it detects a power failure or low battery.

Lifeline personal alert button

Personal alert button

The HomeSafe with Fall Detection help button is worn as a pendant with an adjustable neck cord. This small, discreet device includes the added protection of automatic fall detection.

Having Fall Detection means that you can rest easy knowing if a fall occurs and leaves you confused or even unconscious, the fall detection will automatically alert our Response Centres that help may be needed.1

HomeSafe with Fall Detection is the most proven fall detection technology in a pendant on the Canadian market today. Over 200,000 falls have been detected by Fall Detection.

Waterproof
Wear your help button in the bath or in the shower, where falls in the home are most likely to occur.

Worry-free battery
Battery is long-lasting, and we’ll automatically replace it when needed.

Lightweight
As your most dependable accessory, the lightweight pendant is comfortably worn over or under clothing.

Lifeline in-home communicator

In-home communicator

When you push your button or it detects a fall, it triggers your home communicator to dial our 24 hour Response Centre. When the call connects, it allows for two-way voice communication between you and the Personal Response Associate.

High-fidelity speakers and microphone
The Communicator amplifies sound so you can hear and be heard throughout your home.3

Automatic self-testing
The Communicator conducts regular system checks and will automatically alert Lifeline if maintenance is required.

No phone line needed
Our cellular option does not require any special equipment to connect to our Response Centre using the third party cellular network.

Worry-free battery
Up to 30 hours of battery backup gives you access to help even during power outages.

Lifeline: Help Based on Your Needs

Powerful coverage in or around your home

Your help button has a wide range of operation, so you can call for help from anywhere in or around your home within range of the in-home Communicator.

24/7 Access to our Response Centres

Our Canadian-based, company-owned Response Centres are available 24/7, and staffed with professionally trained and caring Associates.

Uninterrupted support

Since you can wear your Lifeline Help Button at all times, unlike a cell phone, it should always be easily within reach.

Two-way voice communication

Microphone and speaker built into the in-home Communicator allow you to speak directly with a Lifeline Personal Response Associate.

No long-term contract required

Flexible payment options allow for monthly credit card or paper statement billing.

No expensive equipment to buy

Our monthly fee includes a complete equipment warranty which covers ongoing maintenance and service.

How HomeSafe Service Works

1. Summon help

HomeSafe with Fall Detection automatically places a call for help after 30 seconds if a fall is detected and you cannot press your Help Button because you are disoriented, immobilized, or unconscious after a fall.

2. Hear a reassuring voice

A caring Lifeline response associate will quickly access your personal profile and assess the situation.

3. Know help is on the way

Our response associate contacts a neighbour, loved one, or emergency services – based on your preferences – and will follow up to make sure help has arrived.

Frequently Asked Questions

Why can’t the fall detections be worn on the wrist?

Our Fall Detection is designed to be the most accurate. We do that based off of height and speed. If there is a sudden decrease in height and a sudden increase in speed, the Help Button can believe a fall is taking place. People talk with their hands so it would fool the button into what is going on and may not go off when needed.

With the Home Safe Landline with Fall Detection, will you be able to get the signal from my garden? Will you be able to hear me?

The range of our Homesafe system is a 350-foot radius and is quite broad, we can receive the signal even if a client is not in the same room which usually includes the front or back yard. We would perform a range test to ensure we have set up the communicator is the best location for optimal range. We would not hear our client if they were in a backyard and windows are closed, but keep in mind verbal communication is never mandatory as a client can be 2 feet away from the speaker, and is non-verbal – as long as we receive the signal within the 350 foot radius we will contact responders/emergency services as needed to assist our clients.

If the Fall is detected, who do we contact first?

If the client is responsive, we will speak to them through the 2-way communicator to discuss what has happened and call responders/emergency services as needed. If the client is unresponsive, then we will try calling over the phone. If there is no answer over the phone, we will then call 911 then call the list of responders.

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