Let Lifeline Check in on Your Loved One

Senior & Elder Check In Service

CheckIn Service

The fast, easy, affordable way to check in on your loved one while you’re away

As a caregiver, you stay in contact with your loved one on a regular basis to ensure their needs are being met. But what if you are out of town on business, on vacation or for any reason unable to make those calls that your loved one counts on?

For one low cost per call, the Lifeline CheckIn service is an affordable way to get the additional peace of mind you and your loved one are looking for. With the CheckIn service, we check in on your loved one when you cannot. A friendly, caring Lifeline Personal Response Associate from one of our Canadian response centres will call your loved one and assess whether they require assistance. If they do, we immediately take the necessary steps to get it for them.

The Lifeline CheckIn service is flexible, too. Choose one, two or three calls per day and schedule the calls at the times that best suit your loved one’s needs. Best of all, with CheckIn you’ll know your loved one is in good hands because Lifeline is the leading medical alert service for seniors in Canada.

Lifeline CheckIn Service is presently available for Lifeline Medical Alert Service subscribers only.

How does the CheckIn Service work?

Additional peace of mind of mind, for you and your loved one.

The CheckIn call is made

A friendly, caring Personal Response Associate from the Lifeline Response Centre calls your loved one once, twice or three times a day as directed by you, at the times you choose.

We check on your loved one’s well-being

The Lifeline PRA has a brief, friendly conversation with your loved one. We check on their well-being and whether they require assistance. If all is well, the PRA says goodbye until the next call.

Help if needed

If we determine that your loved one is in distress and requires assistance, we immediately call the contact person you have designated or emergency services, depending on your loved one’s needs.

How much does the CheckIn Service cost?

Let Lifeline CheckIn on your loved one when you can’t. It’s fast, easy and affordable.

  • Choose 1, 2 or 3 calls per day
  • One low cost per call
  • All calls are “live” and made from Lifeline’s Canadian response centres by friendly, caring Personal Response Associates
  • If help is needed, Lifeline’s industry-leading response protocols are used

“Words can barely express how much peace of mind this service has brought to me and my family since getting it. It has allowed me to live alone, in my own home, ever since my husband’s death years ago. A wonderful service.”

Thelma, Subscriber


“To the amazing Lifeline team, Thank you so very much for your kind attention to my dad, Jean Paul Hebert. We have had your service for many years now, since mom became ill. We thank you most sincerely.”

Denise, Caregiver


“The wireless service is perfect for someone like me who has a chronic illness. It lets me stay independent safely and it’s so wonderful not to have to worry about how I would get help if I have another unnoticed seizure.”

Nigel F., Subscriber

Nigel F.

Around the clock help is available so you can live worry free

Frequently Asked Questions

How much does the service cost?

Each CheckIn Call is $1.00 plus applicable taxes. There is also a set up fee of $15.00 plus applicable taxes. Please note the set-up fee is non-refundable.

Who is a good candidate to receive CheckIn Calls?

At this time, CheckIn Calls are only available for Lifeline subscribers. They are ideal for subscribers who:

  • Have caregivers leaving for a business trip or vacation.
  • Recently have been discharged from the hospital.
  • Would be comfortable having a Lifeline Personal Response Associate call to check in on them regularly for a short period of time.

How long can I sign my loved one up to receive calls?

CheckIn Calls can be used for a short period of time or as an added option for as long as they are needed.

How many reminders can my loved one receive every day?

You can choose between 1, 2 or 3 calls a day.

Will you call at the exact time I specify?

While we make every effort to place the CheckIn Calls at the scheduled times, times may vary slightly according to call volumes in the Lifeline Response Centre.

Do I have to sign a contract or agreement?

No. When you sign up for our CheckIn Calls, we will email you copy of our Terms & Conditions which outlines this service.

Can my loved one receive a medication reminder?

No. Lifeline cannot provide medical, clinical or diagnostic information, advice or opinions as part of the CheckIn Service. We will not remind the Designee to take medication or of any appointments and will not provide any other advice, opinion or other information to the Designee.

What if my loved one identifies they need emergency help during the CheckIn Call?

If the subscriber tells us they need emergency assistance, we will call emergency services and/or follow the protocol in their CarePlan.

What if my loved one doesn’t answer the CheckIn Call?

We will call the Point of Contact (POC) to check on your loved one. If we receive the POC’s voicemail, we will leave a message advising that we tried to reach the Designee for their CheckIn call and did not receive a response. We will advise the POC that they will need to follow up with the subscriber to make sure everything is ok.

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