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Don’t be a victim of telemarketing fraud

Telephone scam warning: important notice to our subscribers and the families we serve

We have received a number of reports that another company has been aggressively marketing a competitive service using questionable telemarketing sales techniques. According to the calls we have received from concerned customers and Lifeline Programs, this company may be claiming that they are Lifeline or are being mistaken by the general public for Lifeline.

In the interest of delivering greater peace of mind to those we serve, here is how you can recognize that you are dealing directly with Philips Lifeline:

  • We never solicit seniors through the phone book or use telemarketing techniques to sell our service.
  • We never disclose our subscribers’ personal information to third party vendors.
  • We take our subscribers’ privacy seriously in accordance with our privacy policy, which you can read on our website at www.philips.ca/privacypolicy.

If you have any concerns about the legitimacy of a call you receive regarding your service, you can always push your button or call us using the number on your Lifeline unit to verify if someone from our office has contacted you. We are always happy to hear from you.

If you or a loved one are contacted by telemarketers claiming to represent Philips Lifeline, do not provide credit card or bank information, and request contact information from the calling party. If you believe you may be the target of a telemarketing scam, you can also register a complaint with The Canadian Anti-Fraud Centre at www.antifraudcentre-centreantifraude.ca/english/home.html.

Thank you.

Help your loved ones enjoy life on their terms

Caring for a family member or friend isn’t an easy task. Life’s fast pace makes it hard to balance everyday commitments to work and family. You want to be there as much as possible, yet studies have shown that hour after hour of continuous caregiving can lead to exhaustion and depression, which could actually put your loved one at risk.

Today, family members don’t always live near each other, so ‘sharing the caring’ can be difficult. Plus, the cost of paying someone to watch your mother, father, or other loved one can really add up, even if it’s only part time.

The wonderful thing about Lifeline is that it can give you that important break and reassure your loved one that help is always a press of a button away. If the Lifeline Personal Help Button is pressed, Lifeline will quickly send assistance and will notify you about exactly what actions were taken to help (like contacting a neighbour, family member, doctor or emergency service providers.)

Persuading a Loved one

Learn how to help persuade a loved one that it’s time to consider a Lifeline medical alarm

People always tell us how they can’t imagine living without Lifeline. But until they’ve experienced the way a Lifeline personal emergency response system makes them feel safer and more independent, they may not think that Lifeline is for them.

The truth is that the Lifeline medical alert service only changes life for the better. So before you talk with your loved one about Lifeline, we suggest you become familiar with facts that can help to persuade them to welcome a Lifeline pendant or medical alert button into their home.

  • Lifeline is recommended by doctors, nurses and other professional caregivers. They know even a minor fall or incident can have serious physical and psychological consequences if you can’t get help in a hurry.
  • Lifeline shows your family that you care about them too. You’ll be helping everyone who cares for you to feel better knowing everything is all right.
  • Lifeline is for independent living in your own home. The alternative to getting Lifeline is often assisted living, a nursing home, or 24-hour care.
  • Lifeline is a good idea even if you don’t live alone. Accidents are unpredictable. You might need help when someone you live with is temporarily out of the house.
  • Lifeline is easy to live with. The Personal Help Button is very small, simple to use and won’t interfere with your activities in any way.
  • Lifeline costs a little more than a dollar a day. So little to pay for your security and peace of mind… and far less than the cost of an occasional home aide or companion.

Lifeline is the perfect complement for MedicAlert

When a medical emergency strikes, Philips Lifeline helps first responders get to your side quickly

In a medical emergency, your MedicAlert ID can provide first responders with important information about your health condition to help them give you the care you need.

But how will those first responders get to your side in the first place? Your MedicAlert ID can’t make a call for help and only provides first responders with information once they are on-site and call its 1-800 phone number.

That’s why the Lifeline medical alert service is such a valuable complement to your MedicAlert ID, as well as being a respected and potentially lifesaving service on its own.

What is Lifeline?

Lifeline is Canada’s leading medical alert service and is trusted by thousands of healthcare professionals across the country. We have been providing dedicated services to older adults and people with chronic health conditions for over 45 years.

With Lifeline, you wear an attractive pendant or wristband with a Help Button that you can press at any time of the day or night if you need medical assistance, or even just a helping hand from a family member or friend. The Help Button uses two-way voice communication to connect you with a Canadian Philips Lifeline Response Centre manned by caring, highly-trained Associates who will get you the help you need quickly.

Innovation and customer service that help you live independently with greater peace of mind

Philips Lifeline is renowned for its innovative, user-friendly services that provide newfound confidence and peace of mind with ease and simplicity.

Lifeline is also ranked very highly for its customer service. Our dedicated staff have earned an unequalled positive customer service rating of 97% from our subscribers.1

Better together

If you are thinking about becoming a MedicAlert subscriber, consider adding an important extra layer of security by signing up for the Lifeline medical alert service. We have a solution for every budget, and there are never any longterm contracts to sign or equipment to buy.

How MedicAlert and Lifeline work together

What does each service do?

Provides personal medical information to first responders on arrival.

Provides a way for the user to summon help from first responders, family or friends through the Lifeline Response Centre. Contacts the Response Centre automatically if a fall is detected. Provides personal medical information to first responders before and after arrival.

Who is the service designed for?

Anyone with a chronic health condition and/or significant allergies.

Older adults and people of all ages with chronic health conditions who might require emergency medical help at any time. Particularly effective for people who have a risk of falling.

How is the service delivered?

A MedicAlert ID bracelet or necklace.

A wristband or pendant with a Help Button that connects when pushed with the 24/7 Lifeline Response Centre. AutoAlert and GoSafe are also equipped with automatic fall detection.

Who uses the service?

First responders.

Self, family and friends, first responders.

How is help accessed in a medical emergency?

1-800 numbers

Help button connects with 24/7 Lifeline Response Centre Associates using two-way communication. AutoAlert and GoSafe contact the Response Centre automatically if fall is detected.

Discover the Philips Lifeline systems

We have a system that’s right for you

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Harriet’s wish becomes a reality with Wish of a Lifetime Canada

Harriet was born in Westpoint, Prince Edward Island in 1941. At the time, her father had enlisted and was stationed overseas in Bienen, Germany. During WWII, Harriet’s father, Edison Alexander Smith, was a Sergeant in the Canadian Army’s infantry regiment known as the North Nova Scotia Highlanders. As fate would have it, he never returned home. Sergeant Edison Alexander Smith was killed in battle crossing the Rhine in Holland on March 25, 1945. As such, Harriet never met her father, “When you grow up without knowing your father, you grab at every little bit that’s left.”

Harriet has searched out any mention of her father in books dedicated to the North Novas. “Apparently he was quite the hero,” she said. Sergeant Edison Alexander Smith tried to help Major Dickson and got shot, fell on him and in doing so saved his (Major Dickson) life when a mortar shell fell near them. Harriet’s father was buried in Groesbeek, now home to a Canadian Cemetery.

Harriet has wanted to visit her father’s grave all of her life, but could never afford the trip to Holland. In their small town on Prince Edward Island, Harriet and her brother were the only children without a father, and often felt left out as they watched their friends grow with the support of both of their parents. This lack, she says, has been the single most difficult thing in her life. Harriet didn’t realize just how much she was missing until she had children of her own and saw them with their father, “I miss what I didn’t have, but I couldn’t let it ruin my life.”

On September 15th, 2017, Harriet’s lifelong wish to visit her father’s grave came true. Harriet was accompanied by her husband, Keith Jenereaux and Alice van Bekkum, President of the local Dutch nonprofit Faces to Graves, which honors and preserves the legacy of Canadian WWII service members. Following the journey to the Groesbeek Canadian War Cemetery, Harriet traveled to Bienen, Germany on September 19th to visit a monument dedicated to the North Nova Scotia Highlanders and to spend time at the exact location that her father lost his life.

Today Harriet has a collection of photos of her father and his battalion that she treasures more than anything. After this trip, she looks at those photos in a new light. “I’ve always, always, always known in my heart that he was a hero…when I look at his picture on the wall now, it’s not with an empty heart, it’s with a heart that’s overflowing with love and gratitude.”

Thanks to our partnership with Wish of a Lifetime Canada, for allowing us to help Harriet make that journey.

How To Choose the Right Medical Alert System For Seniors

Think of a medical alert system as providing peace of mind. Peace of mind to loved ones and caregivers who know help is a push of a button away, even when they can’t be there. Peace of mind for seniors who wear the devices, knowing they can confidently pursue their independent, active lifestyles and remain in their own homes, assured that assistance is available if they need it.

Through a wearable device, such as a pendant or wristband, subscribers are connected to a response centre that is alerted with the push of a button. Once alerted, response associates will make contact with the wearer to assess the situation then, depending on the need, will send emergency responders and/or contact people on the subscriber’s personal notification list. With most medical alert systems, the response centre  has access to the subscriber’s medical history and can provide emergency responders with vital information.

There are many medical alert systems available in Canada, each promising to deliver peace of mind. Not all of the systems are the same and they often don’t offer the same level of service delivery. Here is a simple guide to help you identify the medical alert system that will meet your specific needs.

1. What to Consider in a Medical Alert System

Lifestyle: Think about your lifestyle and the activities you do regularly. Do you live alone or primarily stay around the house? Or are you active in your community and often on the go? Your daily routine will help you understand the medical alert system you need. If you spend a lot of time outside the home, for example, a mobile alert system could be the best choice.

Health: Consider your overall health. Is falling a concern? Do you take medications that influence your energy levels or balance? In as many as 30% of falls, seniors can’t or don’t push the medical alert button. A medical alert system for seniors with fall detection, such as Philips Lifeline HomeSafe with AutoAlert, could be a solution to ensure you get the help you need, whether you push the button or not.

Equipment: To have access to the Response Center 24/7, the subscriber needs to wear the pendant or wristband. That means the device must be lightweight and comfortable for daily wear. A waterproof device allows the subscriber to wear the pendant in the bath or shower, where many falls occur. Pendants should come equipped with breakaway cords.

With many medical alert systems, the device is paired with an in-home communicator that provides the two-way communication with the Response Centre. The quality of the communicator is important so look for a system that includes high-fidelity speakers and microphone. In the event you need to talk with the Response Centre, you want to be heard clearly and you want to be able to hear the Response Associate.

Installation: People who choose a medical alert system often have many questions about how to set up and use the equipment. Selecting a medical alert system that provides professional installation can alleviate a lot of worry. When trained personnel installs the system, you have the reassurance it has been tested especially for your home and lifestyle. You will understand the range between the wearable device and the communicator and you will receive instruction about how the system works.

2. Features to Look for in a Medical Alert System

Response Centere: The ability of the Response Centre to respond to your needs is essential. Check that the medical alert system’s Response Centre can communicate with you in your preferred language. Also, to avoid having your personal and medical information shared across borders, verify that the Response Centres are located in Canada. If the medical alert system you are considering has access to your medical history, find out how much training the Response Associates receive. Ask if they deal only with medical alert system calls or if they are dispatchers for other alarm services. You want the confidence of knowing the Response Associates are focused on the medical alert system.

Fall Detection: A device equipped with fall detection technology can identify when the wearer has fallen then alert the Response Centre even if the wearer is unable to do so. For example, Philips Lifeline HomeSafe with AutoAlert uses technology and algorithms to separately identify your regular movements, such as sitting or reclining, from a fall. This capability results in significantly fewer false alerts. If a fall does occur and you do not rise after 30 seconds, the Response Centre is alerted and initiates contact with you.

Location Detection: Also referred to as a mobile alert system, this feature allows the wearer to be protected even while outside the home. If you are active—take walks, go to fitness classes, visit friends—a mobile alert system could be for you. The wearable device has a speaker and microphone incorporated so you can talk to the response centre wherever you are. Find out what technologies the system uses and look for one that uses more than GPS. If a fall or emergency happens outside the home, it is critical the system be able to locate you as quickly as possible. For example, Philips Lifeline GoSafe system uses up to six location technologies to identify where the subscriber is, even if the person cannot speak.

Battery Life and Monitoring: The equipment needs to work even when the power goes out. Check that the in-home communicator has a built-in, backup battery system. A wearable device that requires removal to recharge could leave the subscriber unprotected while recharging occurs. Find out how often you need to test the system or if that is done automatically. Maintaining the system should be as worry-free as possible.  Ask if service calls are included with the the service or if you are expected to change the battery when it needs to be replaced.

3. Fees for Medical Alert Services

What Is Included: The fees for the medical alert system should be upfront and clear–there should be no hidden fees. Find out if the cost of equipment is included in the monthly fee, or if that has to be purchased or rented separately. Is there a warranty included with the service? Fear of incurring charges keeps some seniors from pressing the button, even when they need assistance. So make certain you will not be charged if you accidentally press the button.

Contracts: It’s important to understand if you are committing to use the service for a set period of time. Is the fee tied to signing a contract and will that fee increase once the contract expires? Also, ask if the service is transferable in case you move residences.

Cancellation: There may be a time when you need or want to cancel service. Ask if there is a cancellation fee with the medical alert system and find out how much advance warning you need to give to cancel.

4. The Right Medical Alert System

Having a medical alert system can bring you peace of mind and give you the confidence to pursue your chosen lifestyle knowing that you have help when you need it. The right system for you will easily fit in your daily routine, whether it’s one of the medical alert systems for seniors with fall technology or it’s a mobile alert system.

Look into Philips Lifeline medical alert systems to find the features that are right for you.

Discover the Philips Lifeline systems

We have a system that’s right for you

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Help I’ve Fallen – Common Causes of Falls in Seniors

Most seniors expect to live an independent, active lifestyle throughout their retirement years. But for some seniors, their independence can be jeopardized by a fall. Each year, approximately one of every three people over the age of 65 will experience a fall. In some cases, the injury sustained can making living independently in their own home more difficult.

But there are preventative steps you can take that will reduce the likelihood of a fall. By reducing these potential hazards, you can protect yourself and your independence.

1. Staircases

Staircases present one of the biggest falling hazards. Going down, or up, the stairs causes the body’s weight and centre of gravity to shift with each step, making it easier for someone to lose balance.

Be sure your staircase has a securely installed handrail that is at the proper height. A handrail that is too low or high can put a person slightly off-balance and be of little assistance in stabilizing a fall. When you walk down or up the stairs, always hold onto the handrail for stability.

Keep stairs free of clutter and objects that can become tripping hazards. When the treads and landings are clear, the stairs easier to navigate because there is more room to place the foot securely.

If you frequently have objects you carry from floor to floor in your home, consider keeping a basket or bag on a table near the stairs to carry these things. Whatever style of container you use, ensure it is lightweight and allows you to hold the handrail as you ascend or descend. Instead of carrying objects up and down the stairs, it might be a good idea to have one of those items on each floor. For example, if you use a cane, consider keeping one upstairs and a second one downstairs.

Loose rugs or mats can also be a tripping hazard because they slide around. Remove these from landings and at the top or bottom of the staircase to prevent slips.

Take your time when going up or down the stairs. While you may occasionally be in a hurry, slowing down and taking a few extra moments to ascend or descend will keep you safe.

2. Wet Floors

Because a wet floor reduces the amount of contact between the floor and a shoe’s sole, slips and falls can occur. In areas where liquids are frequently spilled, such as a kitchen or bathroom, it’s key to take precautions. In the bathroom, install grab bars to be used when getting in or out of the shower or tub. Also, use only non-slip mats in both the kitchen and bathroom.

Water and other liquids inevitably get spilled, especially when young grandchildren are around. When spills occur, clean up the liquid immediately. Keep a long-handled mop—preferably with an absorbent sponge head—nearby so you don’t have to get on your hands and knees to wipe the spill. If you are unable to clean up, avoid the area until someone else can do it.

3. Inadequate Lighting

However well you know the spaces within your home, shadows and poor lighting can become a hazard by making it difficult to see objects in your path.

Survey the lights in your house and replace all burnt-out bulbs. Use the maximum wattage light bulb for the fixture to ensure good illumination. In places where the lighting is dim, consider installing another fixture or using a lamp.

Make sure the cords to all lamps are tucked away safely and securely under furniture or against the wall. An exposed cord can get tangled in your feet, causing a fall. This is true for all electrical cords—keep them secured away from any walking paths. Also, avoid putting electrical cords under throw rugs, especially in the pathways through rooms. The cords create an uneven surface which can be a tripping hazard.

Install night lights throughout your home, especially in hallways and bathrooms, to provide illumination at night. Having one in your bedroom will help you to see better if you wake in the night. Using the type of night light with built-in sensors means they will turn on automatically whenever the amount of light drops below a certain level, including on overcast days.

4. Fatigue

Everyone experiences fatigue or tiredness now and then. But what often gets overlooked are the effects of fatigue. When you are tired, you could experience slowed reflexes, dizziness, or a lack of coordination. These physical effects of fatigue could increase the risk of a fall because they disrupt your sense of balance and ability to recover from a slight slip or trip.

If you’re feeling tired, rest. Even sitting down for a while or taking a short nap can help restore your physical capabilities. Once you are feeling more alert, you can resume your activities more confidently.

Sometimes fatigue can be caused by medications. So if the fatigue persists, speak with your medical doctor.

5. Lack of Exercise

Seniors who do not get adequate exercise can experience weakened muscles and a loss of balance, conditions that can increase the risk of falls. In some cases, the fear of falling causes people to reduce their activity levels, which can further increase the risk.

Studies have proven that regular, moderate exercise helps to significantly reduce the risk of falls by increasing muscle strength and improving balance. Moreover, regular exercise helps to improve overall health and energy levels.

While joining a gym may not be of interest for you, there are a range of fitness classes designed specifically for seniors at most community centres. Gardening, walking, and simple stretching exercises might be more in tune with your lifestyle. The key is to be active on a regular basis.

Whatever activity you choose, consult with your healthcare provider before beginning to ensure the activity or program is suitable for you.

6. Preventing Falls

You can reduce the risk of falls and avoid having to say the words, “Help, I’ve fallen.” Review your home for tripping or falling hazards and take the steps listed above to eliminate them. Take care of your physical health by getting adequate exercise and rest.

Also consider a medical alert system to increase your sense of confidence and security. Knowing that help is a push of a button away if a fall does occur, allows you to remain active and independent.  Some services also offer automatic fall detection, in case you can’t push the button for help after a fall.  This feature can offer even greater peace of mind if you are concerned about or at risk for falls.

Get expert advice

Our Fall Prevention Guide will give you tips and resources on how to prevent falls from occurring

Read now ›

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