HomeSafe Medical Alert with Automatic Fall Detection | Philips Lifeline ®

HomeSafe with AutoAlert

Take comfort in knowing your button will call for help, even if you can’t

Everyone wants to live independently, but as we age, that does come with some risks. HomeSafe with AutoAlert can help you continue to live on your terms. Our proven automatic fall detection technology is designed to automatically detect true falls, with a low rate of false alarms, and gets access to help quickly.1 It’s an excellent choice for those with a history, risk, or fear of falling.

  • If a fall is detected, it’s designed to get you 24/7 access to help, even if you are disoriented, immobilized, or unconscious.1
  • AutoAlert is the most widely adopted automatic fall detection technology on the market today.
  • More than 300,000 seniors have relied on AutoAlert to feel safe at home.
  • HomeSafe with AutoAlert is an excellent choice for those with a history, risk or fear of falling.

Superior Automatic Fall Detection Technology

Your AutoAlert pendant is designed to sense when you fall and contact Lifeline automatically if you don’t push the button. It detects over 95% of many types of falls.2

Uninterrupted support

Unlike a cell phone, you wear your help button on you at all times, so help is always just a button press away.

Powerful coverage in or around your home

Your help button will send alerts from anywhere in or around your home, as long as you’re within range of the in-home Communicator.

24/7 Access to our Response Centres

Our multi-lingual Lifeline Associates are based in Canada, professionally trained, standing by to answer your call and assess the level of emergency.

Two-way voice communication

Speak directly with a Lifeline Response Associate through your in-home Communicator.

No expensive equipment to buy

Feel comfortable knowing that regular maintenance and service fees are included in your monthly fee.

How HomeSafe Service Works

1. Summon help

HomeSafe with AutoAlert automatically places a call for help after 30 seconds if a fall is detected and the you cannot press yourPersonal Help Button because you are disoriented, immobilized, or unconscious after a fall.

2. Hear a reassuring voice

A caring Philips Lifeline response associate will quickly access your personal profile and assess the situation.

3. Know help is on the way

Our response associate contacts a neighbour, loved one, or emergency services – based on your preferences – and will follow up to make sure help has arrived.

The System and Hardware

Philips Lifeline offers dependable, convenient, and purpose-built technology, assembled and tested by Lifeline. What does that mean to you? Just like how in the event of an emergency, you can get help quickly, we’re also available to monitor our equipment. It’s self-checking and notifies the Response Centre if it detects a power failure or low battery.

Personal Help Button

The HomeSafe with AutoAlert help button is worn as a pendant with an adjustable neck cord. This small, discreet device includes the added protection of automatic fall detection. Having AutoAlert means that you can rest easy knowing if a fall occurs and leaves you confused or even unconscious, the fall detection will automatically alert our Response Centers that help may be needed.1 HomeSafe with AutoAlert is the most proven fall detection technology in a pendant on the Canadian market today. Over 200,000 falls have been detected by AutoAlert. Learn more about AutoAlert ›.

Pendant for HomeSafe with AutoAlert Cellular System

Waterproof

Wear your device in the bath or in the shower, where falls are most common.

Worry-free battery

Our long-lasting batteries let us know when they need to be replaced so we can arrange for a new button.

Lightweight

Wear your device in the bath or in the shower, where falls are most common.

In-Home Communicator

When you push your button or it detects a fall, it triggers your home communicator to dial our 24 hour Response Centre. When the call connects, it allows for two-way voice communication between you and the Personal Response Associate.

High-fidelity speakers and microphone

The communicator’s speaker volume is adjustable and can be increased for your needs.

Automatic self-testing

Self-diagnostic tests are done regularly and notify us if a service call is needed.

No phone line needed

Don’t have a home phone? We also have a cellular option that does not require any special equipment.3

Worry-free battery

Designed with up to 30 hours of battery backup when fully charged.

Response Centre

All calls are monitored in Canada by our Personal Response Associates who specialize in medical alarms and the needs of seniors. They receive more than 120 hours of training and recertify annually. Remember, if they are unable to speak with you or hear you, they have everything they need to get you help quickly in your personal file. They can contact loved ones, neighbours, or EMS based on your needs when you push your button.

Now service options starting as low as $48/month*

Call us at 866-784-1992 to learn more

Get the most out of Lifeline by adding AutoAlert Fall Detection

Getting help quickly helps prevent further injury

Being down for more than 2 hours can increase the risk of medical problems that could be prevented by getting help quickly. A previous fall is one of the strongest predictors for recurring falls. Delayed intervention or prolonged lie times after a fall may result in secondary, serious complications that very likely require hospitalization and could be avoided by having quick access to help. HomeSafe with AutoAlert service can speed intervention and mitigate complications resulting from a fall.

AutoAlert is the most widely adopted automatic fall detection in Canada. Its superior technology is designed to automatically detect most falls – and achieve a low rate of false alarms – by distinguishing between actual falls and everyday activities like sitting, standing and reclining. It even gives you 30 seconds to cancel an alarm, or you can cancel by starting to stand back up.

One half of older adults cannot get up from a fall without help

In a study of Lifeline users, we found that seniors can’t or don’t push the button in up to 30% of serious fall emergencies. Without fall detection, senior falls can go undetected for hours, even days without receiving emergency medical attention. Philips Lifeline can help connect you to the assistance you request, 24 hours a day, 365 days a year.

Personal Service Delivery

With a subscription to the Philips Lifeline service you get professional installation of the Medical Alert System in your home. It’s hassle-free way to ensure that your service is installed and operating correctly. At the appointment, our friendly Home Service Representatives will also complete a detailed CarePlan that includes important health information and contacts for your personal file.

Personal Service Delivery

With a subscription to the Philips Lifeline service you get professional installation of the Medical Alert System in your home. It’s hassle-free way to ensure that your service is installed and operating correctly. At the appointment, our friendly Home Service Representatives will also complete a detailed CarePlan that includes important health information and contacts for your personal file.4

HomeSafe with AutoAlert Reviews

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105 – 95 Barber Greene Road, Toronto, ON M3C 3E9
774, boul. Décarie, bureau 100, Saint-Laurent (Québec) H4L 3L5
  1. AutoAlert does not detect 100% of falls. If able, you should always press the button that you wear.
  2. Figure is based on the number of undetected falls that have been reported to Philips Lifeline by U.S. AutoAlert subscribers for the period from January 2012 through July 2012. Undetectable falls can include a gradual slide from a seated position, such as from a wheelchair, which may not register as a fall.
  3. Philips Lifeline wireless communicators connect to the Philips Lifeline Response Centre using the third party cellular provider. No additional wireless equipment is needed. A customer phone number is required to enroll in the service.
  4. In rare situations, we cannot guarantee a personal visit in remote/rural service areas.

* Offer available at locally participating programs and valid for new HomeSafe activations only. Not to be combined with any other offer. Additional charges may apply for out of area installations. Discounts not available on GoSafe.

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