GoSafe Medical Alert System | Access To Help On The Go | Philips Lifeline ®

GoSafe

The medical alert system that gives you freedom to go where you want, when you want

Feeling safe shouldn’t be constrained to your home environment. Ideally, you’d like to feel safe and secure wherever you might be! Whether that’s walking to your mailbox or going on vacation, feel confident with 24/7 access to help at home and outside on the go with our GoSafe line of medical alert systems.1

GoSafe is the new mobile personal emergency response system from Philips Lifeline. Designed for those that are looking for an easy-to-use system that can help provide them with a sense of confidence to continue to get out and live life to the fullest.

Superior Automatic Fall Detection Technology

GoSafe features AutoAlert advanced fall detection technology that can automatically call for help if it detects a fall—when you’re home or away, indoors and out—even if you don’t or can’t push the button.2

Two-way voice communication

Speak directly with a Lifeline Response Associate through your GoSafe help button to have fast access to help on the go.

You are in charge

Get the help you choose. Whether that is a family member, close friend or emergency services, our Response Centre will dispatch the help you choose.9

6 location technologies

GoSafe is the only mobile system with six advanced location technologies designed to accurately identify your location for responders so that they can get to you as quickly as possible. Much more than just GPS and WiFi.3

Uninterrupted support

Since you can wear your Lifeline Personal Help Button at all times, unlike a cell phone, it should always be easily within reach.

24/7 Access to our Response Centres

Our Canadian-based, company-owned Response Centres are available 24/7, and staffed with professionally trained and caring Associates.

Medical Alert System with GPS and Fall Detection

The GoSafe medical alert system combines Philips AutoAlert Fall Detection technology and GPS, WiFi and other locating technologies to provide you with the confidence you need to live an independent life on your own terms. No matter where you are you will still have access to 24/7 help should you experience a fall or need medical assistance.5 Living a life of independence shouldn’t be restricted to the home environment, you should feel comfortable going for a walk or even taking a vacation.8

The easy-to-use GoSafe system will allow you to continue to live life to the fullest. It provides Two-Way Voice Communication directly from the pendant, AutoAlert fall detection that will call for help from anywhere when you can’t, the ability to call multiple contacts, and around the clock access to Lifeline’s response centre associates.

Once a fall is detected, or you have pressed your Mobile Help Button, a trained Lifeline Response Associate will quickly assess your profile and your situation. Based on your needs at that moment, the Associate will call either a neighbour, family member or emergency service. So, whether you are in the comfort of your own home, picking up the mail, or enjoying dinner out with friends, you will always feel safe and secure.

Hardware

Philips Lifeline offers dependable, convenient, and purpose-built technology, assembled and tested by Lifeline. What does that mean to you? Just like how in the event of an emergency, you can get help quickly, we’re also available to monitor our equipment. It’s self-checking and notifies the Response Centre if it detects a power failure or low battery.

Personal alert button

Wear the GoSafe Help Button around your neck as an adjustable pendant both inside and outside the home for access to help when you need it! The GoSafe Help Button is designed to automatically place a call for help if a fall is detected and you are unable to push your Help Button.2 AutoAlert is the most widely adopted fall detection technology in the Canadian medical alert market today. It detects greater than 95% of falls.6

Waterproof

You may wear it in the shower where falls often occur.

Long Battery Life

A rechargeable battery in the button that lasts up to seven days between charges. A unique, senior-friendly charging cradle allows GoSafe to be worn even while charging.

Lightweight

The Button can be put in airplane mode for when you travel by plane.

In-home communicator

When you press your Help Button in range of a Communicator, the Communicator dials our Response Centre.

Worry-free battery

Up to 30 hours of battery backup gives you access to help even during power outages.

Automatic self-testing

The Communicator conducts regular status checks to confirm proper operation. Have confidence knowing your system can alert Lifeline in the event system maintenance is required.

No phone line needed

Don’t have a home phone? We also have a cellular option that does not require any special equipment.3

High-fidelity speakers and microphone

The Communicator amplifies sound so you can hear and be heard throughout your home.

Order GoSafe today and get a Free Lock Box*

Response centre

Lifeline subscribers have 24/7 access to our fully-owned Canadian based Response Centre. Our Associates are meticulously trained to professionally, courteously and sensitively serve you. Unlike some other companies, we do NOT outsource this privilege and responsibility.

When you sign up for service, you share with Lifeline the contact information of the people you would like to help you in the event of a medical event or other emergency. Press your Help Button and our Response Associates access your profile, and contact the people you’ve identified, and emergency personnel as appropriate, to get you the help you want.

More than GPS

Our GoSafe Mobile Medical Alert system is packed with a variety of locating technologies to help locate you in an emergency.

Unlike generic substitutes, our medical alert products and services are specifically designed to meet the needs of seniors and at-risk individuals.

GPS (Global Positioning System)

Satellite navigation technology can locate you whenever there is an unobstructed line of sight to four or more GPS satellites.

Two-way voice communication

The pendant has a built-in speaker and microphone so you can talk with our Response Centre or Emergency Services hands-free, directly through the pendant, and provide location information.

Intelligent Breadcrumbs

When you move, this technology uses the path you take to leave a trail. This path can then be accessed by our Response Centre in the event that your last-known location is helpful.

Home communicator

If you are within range of your home Communicator, we’ll know that you are either at home or very close to home.

Audio Beacon

Feel confident even in remote areas. The Mobile Help Button comes with an alarm that can be activated by our call centre so audible “you’re getting closer!” information can be heard by first responders.

WiFi

This technology utilizes a growing database of WiFi hotspots to locate you, particularly if you’re indoors.

How GoSafe Mobile Medical Alert Service Works

1. Summon help

Press your Mobile Help Button at any time. If you fall and can’t push your button – the AutoAlert feature can automatically call for help if it detects a fall—at home or on the go.2

2. Hear a reassuring voice

A caring Philips Lifeline response associate will quickly access your personal profile and assess the situation.

3. Get located

Lifeline pinpoints your location through the communicator or your mobile pendant. GoSafe uses up to six advanced technologies to determine where you are. 3

4. Know help is on the way

Our response associate contacts a neighbour, loved one, or emergency services – based on your preferences – and will follow up to make sure help has arrived.

Who needs GoSafe Mobile Medical Alert Service

In a fall or medical emergency, every second counts. You don’t want anything to get in the way of your independence. Not an accidental fall. Not a medical condition or emergency. GoSafe Mobile Medical Alert System is recommended for people who:

  • Socialize outside your home frequently
  • Don’t let your frailties limit what you do
  • Are still active but may be becoming more frail / at risk for falls
  • Go out 3-4 times a week alone (i.e. volunteering, visiting friends, running errands, exercising)
  • Worry about your ability to access help outside your home
Lifeline Installation

Personal service delivery

Philips Lifeline provides professional home installations by our friendly Home Service Representatives. The appointment lasts roughly one hour and we encourage loved ones to attend. At this appointment, we complete a detailed CarePlan that includes important health information and contacts for your personal file. We also conduct a button range test so you and your family know exactly where your button will work in and around your home. Our Home Service Representative will also take the time to answer any questions you may have and provides a live demonstration so you can see how the service works and have a chance to speak with a Personal Response Associate from our 24-hour Response Centre.

Personal service delivery

Philips Lifeline provides professional home installations by our friendly Home Service Representatives. The appointment lasts roughly one hour and we encourage loved ones to attend. At this appointment, we complete a detailed CarePlan that includes important health information and contacts for your personal file. We also conduct a button range test so you and your family know exactly where your button will work in and around your home. Our Home Service Representative will also take the time to answer any questions you may have and provides a live demonstration so you can see how the service works and have a chance to speak with a Personal Response Associate from our 24-hour Response Centre.

GoSafe Mobile Medical Alert System reviews

Frequently Asked Questions

How long will the charge last on my GoSafe Mobile Medical Alert button?

Battery life varies based on activity level, time spent away from your Home Communicator, and actual emergency use. In general, you should charge your GoSafe Mobile button at least once a week. It may be helpful to pick a specific day and time to complete the charging, e.g. Sundays at 4 pm.

Your GoSafe Mobile Button will chime once and the light will flash orange whenever it needs to be charged. Typically it will take less than 45 minutes to charge. It is fully charged when it chimes and the light turns to a steady green.

Your GoSafe button must be recharged using the charger provided. Refer to the Instructions for Use for more information.

How often should I recharge his or her GoSafe pendant?

Depending on usage, a subscriber may only have to recharge his or her GoSafe pendant once a week, but the subscriber should charge it whenever the system so indicates.

Is there a wrist version of GoSafe?

No, not at this time.

Will GoSafe work if the power should go out inside the home?

The Communicator is designed to provide up to 30 hours of battery backup charge when power in the home is lost. If the backup battery charge on the Communicator depletes, the Gosafe pendant is designed to “see” that the home communicator is no longer available and switch to mobile (cellular) mode. For landline communicators, this assumes the phone line is active despite loss of AC power. For wireless communicators, this assumes that the cellular network is still operating during the power failure.

Can I bring my GoSafe button with me to travel outside Canada?

GoSafe subscribers are not monitored outside Canada. Please refer to your subscriber agreement for more information.

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105 – 95 Barber Greene Road, Toronto, ON M3C 3E9
774, boul. Décarie, bureau 100, Saint-Laurent (Québec) H4L 3L5
DISCLAIMERS:
[1] Coverage outside the home provided with sufficient access to/coverage by the applicable third party wireless network. For further details please consult your subscriber agreement.
[2] AutoAlert does not detect 100% of falls. If able, you should always press the button that you wear.
[3] Lifeline may not always be able to determine your location.
[4] In rare situations, we cannot guarantee a personal visit in remote/rural service areas.
[5] Certain limitations subject to third party cellular provider availability and coverage. Signal range may vary.
[6] Figure is based on the number of undetected falls that have been reported to Philips Lifeline by U.S. AutoAlert subscribers for the period from January 2012 through July 2012. Undetectable falls can include a gradual slide from a seated position, such as from a wheelchair, which may not register as a fall.
[7] Philips Lifeline wireless communicators connect to the Philips Lifeline Response Centre using the third party cellular provider. No additional wireless equipment is needed. A customer phone number is required to enroll in the service.
[8] For use in Canada only. Please call our Response Centre in advance of your vacation for instructions when travelling with GoSafe.
[9] For AutoAlert calls: in the case of a fall detected signal with no verbal response from the subscriber on multiple attempts, Philips may contact EMS for response.
[*] Offer available at locally participating programs and valid for new activations only. Not to be combined with any other offer.Additional charges may apply for out of area installations. Monthly fees and applicable taxes apply.
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