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GoSafe

The medical alert system that gives you freedom to go where you want, when you want

Feeling safe shouldn’t be constrained to your home environment. Ideally, you’d like to feel safe and secure wherever you might be! Whether that’s walking to your mailbox or going on vacation, feel confident with 24/7 access to help at home and outside on the go with our GoSafe line of medical alert systems.1 GoSafe is the new mobile personal emergency response system from Philips Lifeline. Designed for those that are looking for an easy-to-use system that can help provide them with a sense of confidence to continue to get out and live life to the fullest.

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Superior Fall Detection Technology

GoSafe features AutoAlert advanced fall detection technology that can automatically call for help if it detects a fall—when you’re home or away, indoors and out—even if you don’t or can’t push the button.2
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Two-way voice communication

Speak directly with a Lifeline Response Associate through your GoSafe help button to have fast access to help on the go.
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Professional Home Installation

Our local Home Service Representative will come and explain the service, set the equipment up, show you how it works and answer all your questions.4
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6 location technologies

GoSafe is the only mobile system with six advanced location technologies designed to accurately identify your location for responders so that they can get to you as quickly as possible. Much more than just GPS and WiFi.3
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Uninterrupted support

Since you can wear your Lifeline Personal Help Button at all times, unlike a cell phone, it should always be easily within reach.
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24/7 Access to our Response Centres

Our Canadian-based, company-owned Response Centres are available 24/7, and staffed with professionally trained and caring Associates.

Medical Alert System with GPS and Fall Detection

The GoSafe medical alert system combines Philips AutoAlert Fall Detection technology and GPS, WiFi and other locating technologies to provide you with the confidence you need to live an independent life on your own terms. No matter where you are you will still have access to 24/7 help should you experience a fall or need medical assistance.5 Living a life of independence shouldn’t be restricted to the home environment, you should feel comfortable going for a walk or even taking a vacation.8

The easy-to-use GoSafe system will allow you to continue to live life to the fullest. It provides Two-Way Voice Communication directly from the pendant, AutoAlert fall detection that will call for help from anywhere when you can’t, the ability to call multiple contacts, and around the clock access to Lifeline’s response centre associates.

Once a fall is detected, or you have pressed your Mobile Help Button, a trained Lifeline Response Associate will quickly assess your profile and your situation. Based on your needs at that moment, the Associate will call either a neighbour, family member or emergency service. So, whether you are in the comfort of your own home, picking up the mail, or enjoying dinner out with friends, you will always feel safe and secure.

Hardware

Philips Lifeline offers dependable, convenient, and purpose-built technology, assembled and tested by Lifeline. What does that mean to you? Just like how in the event of an emergency, you can get help quickly, we’re also available to monitor our equipment. It’s self-checking and notifies the Response Centre if it detects a power failure or low battery.

Personal Help Button

Wear the GoSafe Help Button around your neck as an adjustable pendant both inside and outside the home for access to help when you need it! The GoSafe Help Button is designed to automatically place a call for help if a fall is detected and you are unable to push your Help Button.2 AutoAlert is the most widely adopted fall detection technology in the Canadian medical alert market today. It detects greater than 95% of falls.6

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Waterproof

You may wear it in the shower where falls often occur.
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Long Battery Life

A rechargeable battery in the button that lasts up to seven days between charges. A unique, senior-friendly charging cradle allows GoSafe to be worn even while charging.
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Airplane Mode

The Button can be put in airplane mode for when you travel by plane.

In-Home Communicator

When you press your Help Button in range of a Communicator, the Communicator dials our Response Centre.

Cellular Communicator
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Worry-free battery

Up to 30 hours of battery backup gives you access to help even during power outages.
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Automatic self-testing

The Communicator conducts regular status checks to confirm proper operation. Have confidence knowing your system can alert Lifeline in the event system maintenance is required.
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No phone line needed

Choose from a variety of connection options, including wireless.7
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High-fidelity speakers and microphone

The Communicator amplifies sound so you can hear and be heard throughout your home.

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Response Centre

Lifeline subscribers have 24/7 access to our fully-owned Canadian based Response Centre. Our Associates are meticulously trained to professionally, courteously and sensitively serve you. Unlike some other companies, we do NOT outsource this privilege and responsibility. When you sign up for service, you share with Lifeline the contact information of the people you would like to help you in the event of a medical event or other emergency. Press your Help Button and our Response Associates access your profile, and contact the people you’ve identified, and emergency personnel as appropriate, to get you the help you want.

How GoSafe Mobile Medical Alert Service Works

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1. Summon help

Press your Mobile Help Button at any time. If you fall and can’t push your button – the AutoAlert feature can automatically call for help if it detects a fall—at home or on the go.2
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2. Hear a reassuring voice

A caring Philips Lifeline response associate will quickly access your personal profile and assess the situation.
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3. Get located

Lifeline pinpoints your location through the communicator or your mobile pendant. GoSafe uses up to six advanced technologies to determine where you are. 3
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4. Know help is on the way

Our response associate contacts a neighbour, loved one, or emergency services – based on your preferences – and will follow up to make sure help has arrived.

Our GoSafe system is packed with a variety of locating technologies to help locate you in an emergency, including:

  1. Two-Way Voice: The pendant has a built-in speaker and microphone so you can talk with our Response Centre or Emergency Services hands-free, directly through the pendant, and provide location information.
  2. Global Positioning System (GPS): Satellite navigation technology can locate you whenever there is an unobstructed line of sight to four or more GPS satellites.
  3. Intelligent Tracking: When you move, this technology uses the path you take to leave a trail. This path can then be accessed by our Response Centre in the event that your last-known location is helpful.
  4. WiFi: This technology utilizes a growing database of WiFi hotspots to locate you, particularly if you’re indoors.
  5. Audio Beacon: Feel confident even in remote areas. The Mobile Help Button comes with an alarm that can be activated by our call centre so audible “you’re getting closer!” information can be heard by first responders.
  6. At Home: If you are within range of your home Communicator, we’ll know that you are either at home or very close to home.

Who needs GoSafe Medical Alert Service

In a fall or medical emergency, every second counts. You don’t want anything to get in the way of your independence. Not an accidental fall. Not a medical condition or emergency. GoSafe Mobile Medical Alert System is recommended for people who:

  • Socialize outside your home frequently
  • Don’t let your frailties limit what you do
  • Are still active but may be becoming more frail / at risk for falls
  • Go out 3-4 times a week alone (i.e. volunteering, visiting friends, running errands, exercising)
  • Worry about your ability to access help outside your home

Unlike generic substitutes, our medical alert products and services are specifically designed to meet the needs of seniors and at-risk individuals.

Professional Home Installation

We are committed to delivering a local service. Our Response Centres are monitored in Canada. Plus we have a network of Home Service Representatives who will install your Lifeline service to ensure everything is set up and operating properly.4 During your installation appointment, the Philips Lifeline Home Service Representative will do the following:

  • Hook up the equipment to ensure your Lifeline is set up properly so you are highly satisfied with our service from the start.
  • Explain the service, answer your questions and show you how easy it is to use.
  • Conduct three service tests so you have peace of mind knowing it’s working when you need it most:
    1. A button range test in and around your home to know where your button will work from.
    2. A voice range test to know under normal circumstances where your voice can be heard throughout your home for communicating over the speakerphone with the Response Centre.
    3. A test call to our 24 hour Response Centre.
  • Go through the paperwork with you to set up the billing.
  • Complete your personalized CarePlan so we can get you help quickly and efficiently when you push your button.
Lifeline Installation

GoSafe Mobile Medical Alert System Reviews

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GoSafe is rated 4.5 out of 5 by 6.
Rated 5 out of 5 by from I love my GoSafe system I upgraded to GoSafe from home based LifeLine and am really happy with it. It was easy to set up and since I read the instructions, knew to put it in sleep mode before boarding a plane. When I arrived at my destination I got it out of sleep mode. I did a test call and it worked fine. When I first got it I put the pendant in a locker at the Y before a aqua exercise class in the pool. When EMT folks came I realized that the system has registered a fall and my cell phone was in the car and contact folks not available. The system found where I was and worked. It was a false alarm and now I keep my pendant close by attached to my walker when I am in the pool.
Date published: 2015-10-19
Rated 3 out of 5 by from Pendant Too Heavy I am a very new customer, but can tell immediately that the call button pendant is going to be too heavy to be worn comfortable, so it will probably end up being kept in a pocket. Need to develop a lighterweight pendant or a wrist call button.
Date published: 2016-03-25
Rated 5 out of 5 by from GoSafe is a lifesaver! Our son, Garrett, 21, wears the Philips Lifeline GoSafe medical alert device because he is a fall risk from Epileptic seizures. It doesn't matter how old you are, this device can save your life by calling for help especially when you can't. We are so glad to see this message changing to include people of all ages and all conditions.
Date published: 2016-02-02
Rated 4 out of 5 by from Not enough information I have the GoSafe for several months now and I am not that happy with it. The idea is fantastic but the actuality machine is frustrating. It is too sensitive when you try to sleep, I never knew that there was a sleep mode and I never knew that traveling (900 miles) that the base causes an alert to charge the pendant more often. I spoke to an "agent" who told me that there was a sleep (airplane) mode so I could clean it in order to prevent the alarm from going off and get aboard on a plane. While sleeping with it on, it is very easy to go off if you turn over in your sleep. I traveled without the main box because I was traveling a distance to my mother's house, who also has a GoSafe also. I figured that I could charge it there using her charging cord. I found out the hard way that it had to be charged everyday, all because I was far away from my main box. So if I knew that, thanks to lack of information, I would brought my box and use the sleep mode without calling about it. In the manual it says to charge it one a week and nothing about a limit of distance which causes the power to drop. You have to find out during your experience in wearing it. The instruction manual needs to be rewritten especially now that summer is coming. People may be traveling and not knowing that it is best to carry the box with you. Also if you are traveling by plane there is a airplane (sleep) mode which is not in the manual also. If any questions call them 24/7 and if they can't help you, call Mon-Fri business hours for help.
Date published: 2015-06-23
Rated 5 out of 5 by from Will highly recommend Very pleased with the Gosafe system. Installation was very easy. The system works in the states and in Puerto Rico. The pendant uses the cell phone system and with the GPS can detect my location. Response time is much faster than the previous company that I used and cancelled their service, since I was left on hold after a long wait time for a response. Again, very pleased with the Gosafe.
Date published: 2017-01-09
Rated 5 out of 5 by from A Blessing My siblings and I purchased GoSafe for our mother and it has been a blessing. Because we don't live near her and she wishes to live independently in the state where she's resided for the past 20 years, this technology has enabled us to support her goals. The peace of mind this provides us is immeasurable.
Date published: 2017-06-28
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