HomeSafe System

Canada’s most trusted medical alert system

You are comfortable in your home, but the risk of falls or medical issues can get in the way of independent living. That’s where Philips Lifeline’s independent living aids can help. If you experience a fall or other emergency, every second counts. If you’re alone, delays can jeopardize your recovery and your independence. Medical professionals know this, and that’s one reason why Lifeline is the #1 Medical Alert Service 1, trusted by thousands of hospitals and more than 65,000 healthcare professionals. You know about Philips Lifeline: you get help at the push of a button. Our standard service gets you fast access to trained Response Associates, 24 hours a day, 365 days a year. It’s easy as pushing a button.

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Superior Fall Detection Technology

Only Philips Lifeline offers AutoAlert – the most widely adopted and advanced fall detection technology on the market today.
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24/7 Access to our Response Centres

Our Canadian-based, company-owned Response Centres are available 24/7, and staffed with professionally trained and caring Associates.
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Powerful coverage in or around your home

Your help button has a wide range of operation, so you can call for help from anywhere in or around your home within range of the in-home Communicator.
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Uninterrupted support

Since you can wear your Lifeline Personal Help Button at all times, unlike a cell phone, it should always be easily within reach.
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Two-way voice communication

Microphone and speaker built into the in-home Communicator allow you to speak directly with a Lifeline Personal Response Associate.
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No expensive equipment to buy

Our monthly fee includes a complete equipment warranty which covers ongoing maintenance and service.

HomeSafe Standard

Get access to help you need 24 hours a day at the push of a button

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Choose the original and still #1 medical alert service for its reliability and simplicity: at the touch of a button connect with our trained Personal Response Associates. Our HomeSafe Standard System is an affordable way to help you maintain your independence, while being prepared in the event of an emergency. This includes a Help Button, a Communicator, and 24/7 access to our Canadian based Response Centre Associates. You can select a Help Button pendant to wear around your neck; or, if you prefer, a wristband style Help Button.

  • Our standard medical alert system helps you maintain your independence in and around the home
  • Press your waterproof Help Button anytime you need help.
  • Depending on a level of help needed we’ll call a neighbour, loved one or emergency services.

HomeSafe with AutoAlert 2

Take comfort in knowing your button will call for help, even if you can’t

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A simple fall can have devastating consequences for seniors. We respond to the need for access to help in case of a fall with the Philips Lifeline’s HomeSafe with AutoAlert* option. AutoAlert offers all the benefits of our HomeSafe Standard Medical Alert Service – push the medical alert button for help at any time – plus an added layer of protection. HomeSafe with AutoAlert is the first pendant-style help button that can automatically place a call for help if it detects a fall and you’re unable to push the button yourself.3

  • Philips Lifeline with AutoAlert is the most widely adopted fall detection technology in the North American market today.
  • The AutoAlert help button detects greater than 95% of falls.5
  • Since 2010, over 300,000 North Americans have subscribed to Lifeline with AutoAlert.

Now service options starting as low as $36/month*
Call us at 866-784-1992 to learn more

Hardware

Philips Lifeline offers dependable, convenient, and purpose-built technology, assembled and tested by Lifeline. What does that mean to you? Just like how in the event of an emergency, you can get help quickly, we’re also available to monitor our equipment. It’s self-checking and notifies the Response Centre if it detects a power failure or low battery.

Personal Help Button

HomeSafe with AutoAlert comes with a help button pendant on an adjustable cord to wear around your neck. This small, discreet device is comfortable to wear and always within reach.

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Waterproof

Wear your help button in the bath or in the shower, where falls in the home are most likely to occur.

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Worry-free battery

Battery is long-lasting, and we’ll automatically replace it when needed.
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Lightweight

As your most dependable accessory, the lightweight pendant is comfortably worn over or under clothing.

In-Home Communicator

When you press your Help Button in range of a Communicator, the Communicator dials our Response Centre.

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High-fidelity speakers and microphone

The Communicator amplifies sound so you can hear and be heard throughout your home.
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Automatic self-testing

The Communicator conducts regular system checks and will automatically alert Lifeline if maintenance is required.
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No phone line needed

Our wireless option does not require any special equipment to connect to our Response Centre using the third party wireless network.6

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Worry-free battery

Up to 30 hours of battery backup gives you access to help even during power outages.

Response Centre

Lifeline subscribers have 24/7 access to our fully-owned Canadian based Response Centre. Our Associates are meticulously trained to professionally, courteously and sensitively serve you. Unlike some other companies, we do NOT outsource this privilege and responsibility. When you sign up for service, you share with Lifeline the contact information of the people you would like to help you in the event of a medical event or other emergency. Press your Help Button and our Response Associates access your profile, and contact the people you’ve identified, and emergency personnel as appropriate, to get you the help you want.

How HomeSafe Service Works

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1. Summon help

With a simple push of your Lifeline help button you’re connected to our response center. If you have the AutoAlert option, it automatically provides access to help if you fall and can’t push your button.
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2. Hear a reassuring voice

A caring Philips Lifeline response associate will quickly access your personal profile and assess the situation.
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3. Know help is on the way

Our response associate contacts a neighbour, loved one, or emergency services – based on your preferences – and will follow up to make sure help has arrived.

Who needs HomeSafe Medical Alert Service

In a fall or medical emergency, every second counts. You don’t want anything to get in the way of your independence. Not an accidental fall. Not a medical condition or emergency. HomeSafe Medical Alert System is recommended for people:

  • with history, risk or fear of falling
  • with chronic conditions (cognitive impairment, COPD, diabetes, diabetes, arthritis, heart conditions, MS, stroke, osteoporosis, Parkinson’s disease, macular degeneration)
  • with mobility problems
  • with visual impairments
  • recovering after discharge from hospital

Unlike generic substitutes, our medical alert products and services are specifically designed to meet the needs of seniors and at-risk individuals.

Professional Home Installation

We are committed to delivering a local service. Our Response Centres are monitored in Canada. Plus we have a network of Home Service Representatives who will install your Lifeline service to ensure everything is set up and operating properly. During your installation appointment, the Philips Lifeline Home Service Representative will do the following:

  • Hook up the equipment to ensure your Lifeline is set up properly so you are highly satisfied with our service from the start.
  • Explain the service, answer your questions and show you how easy it is to use.
  • Conduct three service tests so you have peace of mind knowing it’s working when you need it most:
    1. A button range test in and around your home to know where your button will work from.
    2. A voice range test to know under normal circumstances where your voice can be heard throughout your home for communicating over the speakerphone with the Response Centre.
    3. A test call to our 24 hour Response Centre.
  • Go through the paperwork with you to set up the billing.
  • Complete your personalized CarePlan so we can get you help quickly and efficiently when you push your button.
Lifeline Installation

HomeSafe Medical Alert System Reviews

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HomeSafe Standard is rated 4.7 out of 5 by 45.
Rated 5 out of 5 by from Gave us peace of mind My grandma had Lifeline for a few years. She used it A couple of times for minor issues. The very last time she used it though Was the day she died. We think she was having chest pains, pressed her button , then collapsed and died on her couch. Though this was a very very sad day for all of us, we are so grateful that we were able to get to her quickly after she died. If not for Lifeline, she was an independent lady and could have been there for a while before we found her.  For many reasons, I tell all that I know how valuable the Lifeline device is.  Thank you. 
Date published: 2013-08-29
Rated 5 out of 5 by from Excellent Device `I purchased the HomeSafe w/AutoAlert for my 85 year old Mother. It was an excellent tool that allowed her to continue living in her home while giving us the peace of mind in knowing that she was being monitored for falls. She sometimes pushed the button by mistake, but the operators were always very nice and made her feel like she was talking to a friend. She did have a couple of falls and the AutoAlert was activated...they contacted her immediately for a status update and then called me and my brother to let us know what had happened. I would recommend this device to anyone....it was a lifesaver for our Mother.
Date published: 2015-02-04
Rated 4 out of 5 by from Gives great peace of mind We recently got my grandma hooked up with lifeline service. She experienced a fall at her home while she was alone. Luckily she was just bruised, scraped, and shaken. I live 150 miles away and finally convinced her at the ripe age of 92 that this service would be beneficial. The unit arrived promptly a d she has been wearing it since. I can't express what a piece of mind this brings me that if she has another fall she will not be alone she will have her lifeline service!
Date published: 2013-08-29
Rated 5 out of 5 by from How Lifeline has put our family at ease My father has been dealing with a significant healt challenge over the last year and a half. Having Lifeline installed for him was a wonderful choice for him and our family. He has had a few situatinos where the system was not only useful but necessary and life-saving. I am very grateful and appreciative that such a system exists for our senior family members. When the system wasn't communicating properly, Lifeline contacted US and made certain to get us the proper items, again without any cost to us.
Date published: 2013-10-13
Rated 5 out of 5 by from Lifesaver Purchased Lifeline for my mother. She wears it every day but concerned over the price. I explained to her that it was worth every penny to me to know that she is safe in her home. The next day she fell hitting her head on the kitchen sink. She was unable to press the button however the fall activated Lifeline. Lifeline was unable to reach anyone on the list we provided, as such, Lifeline call the EMS. She was rushed to the hospital where she recovered for the next 4 weeks, suffering multiple fractures. If it was not for Lifeline my mother would have been on the floor for hours before someone found her. Lifeline is a Lifesaver!!!! Thank you so much for what you do.!!!
Date published: 2015-09-25
Rated 5 out of 5 by from Works wonderful My mom accidently bumped the button on her wrist band when we were off to a dr appt. The rescue & fire dept. were immediately dispatched to my mothers home & lifeline was calling to notify family & calling her phone to try for a response. And she was on her way to a dr. appt. Great great prompt service. I encourage any elder to use a lifeline device. You never know.
Date published: 2013-09-17
Rated 5 out of 5 by from Great product with excellent service I am a very satisfied customer of Philips Lifeline. I had a stroke in early 2015 and I have been wearing the button since my return home from rehab. Philips Lifeline was recommended in a 'fall prevention' workshop. The installation was quick and efficient. I check in with polite operators monthly. This is the only time I have used it, but knowing that Philips has my back means that my wife and children do not worry needlessly when I am alone. Neither do I!
Date published: 2016-02-25
Rated 4 out of 5 by from Service versus equipment information The product is great. Every time I have needed an ambulance, it has been here within 5 minutes. There is always someone monitoring. HOWEVER, the Internet site is very poor. I've been trying to find out more information about the wristband. I've seen 2 pictures. I want to know is there a cost difference? Can I have both - my neck gets irritated at night. Does the wristband have the passive alert if I faint?
Date published: 2013-12-02
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