HomeSafe System

Canada’s most trusted medical alert system

You are comfortable in your home, but the risk of falls or medical issues can get in the way of independent living. That’s where Philips Lifeline can help.

If you experience a fall or other emergency, every second counts. If you’re alone, delays can jeopardize your recovery and your independence. Medical professionals know this, and that’s one reason why Lifeline is the #1 Medical Alert Service1, trusted by thousands of hospitals and more than 65,000 healthcare professionals.

You know about Philips Lifeline: you get help at the push of a button. Our standard service gets you fast access to trained Response Associates, 24 hours a day, 365 days a year. It’s easy as pushing a button.

 

HomeSafe with AutoAlert

homesafe-autoalert
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Take comfort in knowing your button will call for help, even if you can’t

A simple fall can have devastating consequences for seniors. We respond to the need for access to help in case of a fall with the Philips Lifeline’s HomeSafe with AutoAlert* option. AutoAlert offers all the benefits of our HomeSafe Standard Medical Alert Service – push the medical alert button for help at any time – plus an added layer of protection. HomeSafe with AutoAlert is the first pendant-style help button that can automatically place a call for help if it detects a fall and you’re unable to push the button yourself.

  • Philips Lifeline with AutoAlert is the most widely adopted fall detection technology in the North American market today.
  • The AutoAlert help button detects greater than 95% of falls.
  • Since 2010, over 300,000 North Americans have subscribed to Lifeline with AutoAlert.

Other AutoAlert help button features include:

  • Waterproof: wear it in the bath or shower where falls often occur.
  • Charged: it never needs to be charged, giving you power when you need it most.
  • Easily accessible: since you can wear your Help Button 24/7, unlike a cell phone, it should always be easily within reach.
  • Thoughtfully designed: the smooth design of our buttons makes for comfortable, unobtrusive wear. The easy-to-wear Medical Alert Necklace is discrete, comfortable and can be worn in or outside your clothing.
  • Neck cords are designed to break away in the event of an emergency and are easily replaced if your cord becomes soiled.
  • All the benefits of our standard medical alert service plus the first medical alert pendant that can call for help if it detects a fall.

The HomeSafe with AutoAlert System includes a Help Button pendant, a Communicator, and 24/7 access to our Canadian based Response Centre Associates.

No landline phone at home? No problem. Click here to see our HomeSafe with AutoAlert Wireless option.

*AutoAlert does not detect 100% of falls. If able, you should always push your button if you need help.

HomeSafe with AutoAlert – Wireless

Philips Lifeline wireless communicator connects to the Philips Lifeline Response Centre using the third party wireless network. No additional wireless equipment is needed. Philips Lifeline Wireless communicator is available at participating programs and is not currently available in the Province of Quebec.

HomeSafe with AutoAlert - Wireless

HomeSafe Standard

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Get access to help you need 24 hours a day at the push of a button

Choose the original and still #1 medical alert service for its reliability and simplicity: at the touch of a button connect with our trained Personal Response Associates. Our HomeSafe Standard System is an affordable way to help you maintain your independence, while being prepared in the event of an emergency. This includes a Help Button, a Communicator, and 24/7 access to our Canadian based Response Centre Associates. You can select a Help Button pendant (necklace) to wear around your neck; or, if you prefer, a wristband style Help Button.

No landline phone at home? No problem. Click here to see our HomeSafe Wireless option.

HomeSafe Standard – Wireless

Philips Lifeline wireless communicator connects to the Philips Lifeline Response Centre using the third party wireless network. No additional wireless equipment is needed. Philips Lifeline Wireless communicator is available at participating programs and is not currently available in the Province of Quebec.

HomeSafe Standard - Wireless

How it Works
Summon help

Summon Help:

Press your Help Button at any time to activate your in-home Communicator and connect to our 24/7 Response Centre. If you have HomeSafe with AutoAlert, the AutoAlert Help Button can automatically place a call to our Response Centre for help if it detects a fall and you cannot press the Help Button yourself.

Reassuring Voice

Hear a Reassuring Voice:

A trained Lifeline Response Associate will quickly answer your call, access your profile, and assess the situation.

Get assistance

Get Assistance:

Know help is on the way. After assessing the situation, our Associate will contact a neighbour, family member, or emergency services based on your specific situation, and follow up to confirm help has arrived.

HomeSafe Buttons

Philips Lifeline offers dependable, convenient, and purpose-built technology, assembled and tested by Lifeline. What does that mean to you? Just like how in the event of an emergency, you can get help quickly, we’re also available to monitor our equipment. It’s self-checking and notifies the Response Centre if it detects a power failure or low battery.

HomeSafe with AutoAlert

Wear the HomeSafe with AutoAlert Help Button as a pendant on an adjustable cord. The HomeSafe with AutoAlert pendant is designed to automatically place a call for help if a fall is detected and you are unable to push your Help Button. AutoAlert is the most widely adopted fall detection technology in the Canadian medical alert market today. It detects greater than 95% of falls.1

HomeSafe Standard

Wear your HomeSafe Personal Help Button around your neck as a pendant or around your wrist – whichever you prefer.

Key Features for all HomeSafe Buttons

  • Waterproof: Designed for wear in the bath or shower, where falls often occur.
  • Worry-free Battery: Batteries are long-wearing, and Lifeline automatically replaces them when needed.
  • Easily Accessible: Unlike a cell phone, wear your Help Button 24/7. If worn correctly, help should always be easily within reach.
  • Thoughtfully Designed: The smooth design of our buttons makes for comfortable, unobtrusive wear. Neck cords are designed to break away in the event of an emergency and are easily replaced if damaged or soiled.
  • Help-Ready: Our buttons have a wide range of operation, so you can call for help from anywhere in or around your home within range of the Communicator. Range may vary due to the construction of your home and distance from a Lifeline Communicator.

1 Figure is based on the number of undetected falls that have been reported to Philips Lifeline by U.S. AutoAlert subscribers for the period from January 2012 through July 2012. Undetectable falls can include a gradual slide from a seated position, such as from a wheelchair, which may not register as a fall.

Communicator

When you press your Help Button in range of a Communicator, the Communicator dials our Response Centre. Key features include:

  • Quick Dialing: Provides quick access to help 24/7.
  • Sensitive Speakers: Voice amplification on the Communicator’s speaker phone lets you hear conversations more easily and enables our Response Centre to hear you from almost anywhere in your home.
  • Automatic Self-Testing: The Communicator conducts regular status checks to confirm proper operation. Your system will alert Lifeline in the event that system maintenance is required.
  • Remote Call Answering: This bonus feature lets you answer your phone without getting up, as long as you are in the same room as your Communicator.
  • Up to 30 Hours Battery Backup: This ensures you have access to help even during power outages.
Response Centre

Lifeline subscribers have 24/7 access to our fully-owned Canadian based Response Centre. Our Associates are meticulously trained to professionally, courteously and sensitively serve you. Unlike some other companies, we do NOT outsource this privilege and responsibility.

When you sign up for service, you share with Lifeline the contact information of the people you would like to help you in the event of a medical event or other emergency. Press your Help Button and our Response Associates access your profile, and contact the people you’ve identified, and emergency personnel as appropriate, to get you the help you want.

Response center
Video Reviews
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Rated 5 out of 5 by from TEST DELETE TEST DELETE TEST DELETE TEST DELETE TEST DELETE TEST DELETETEST DELETE TEST DELETE TEST DELETETEST DELETE TEST DELETE TEST DELETETEST DELETE TEST DELETE TEST DELETE
Date published: 2016-01-15
Rated 4 out of 5 by from Test in French Test in French Test in FrenchTest in FrenchTest in FrenchTest in FrenchTest in FrenchTest in French
Date published: 2015-12-22
Rated 3 out of 5 by from Great features! I bought this a month ago and am glad I did. I'd buy it again.
Date published: 2015-11-21
Rated 5 out of 5 by from Even better! This product is even better than the standard HomeSafe.
Date published: 2015-11-21
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