At Lifeline Canada, we offer medical alert systems that help older adults across British Columbia stay safe and independent—whether at home, on the islands, or in mountain and coastal communities throughout the province.
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For more than 50 years, Lifeline has supported British Columbians with dependable, easy-to-use medical alert solutions. Our coverage reaches major cities, smaller towns, and rural areas where access to timely assistance can make a meaningful difference. Many families supporting loved ones, whether nearby or across distances, value tools that help them stay connected, particularly when mobility or health conditions affect day-to-day routines.
This foundation helps residents and caregivers choose a device that fits their lifestyle and safety needs.
Lifeline offers a variety of in-home and mobile devices suited to BC’s diverse environments—whether someone spends most of their time indoors or lives an active lifestyle in the community.
In home coverage that quickly connects you to our Lifeline response centre with a simple push of your help button.
Enjoy the same reliable 24/7 coverage of HomeSafe Standard with the addition of fall detection for added peace of mind.
Our standard mobile medical alert device—easy to use and fast, 24/7 access to help at the press of a button.
Our lightweight mobile solution is perfect for those who prefer a discreet option. Enjoy the same trusted functionality as On the Go.
A stylish alternative to traditional mobile medical alert systems and suitable for active lifestyles. Includes:
All the benefits of our On the Go mobile devices but designed for individuals who may wander and the caregivers who support them.
A simple, affordable and automated way to manage multiple medications with 24/7 monitoring.
Lifeline devices include features that support personal safety in settings across British Columbia:
These features address common safety priorities for older adults, including reducing fall risks, supporting chronic conditions, and maintaining familiar routines in varied living environments.
If you want help selecting a system, you can take our 30-second medical alert assessment.
Lifeline Canada brings national experience and a strong presence across British Columbia, supported by healthcare partnerships and a broad service network. Many BC households value reliable installation, guidance, and support when choosing a medical alert system that promotes confidence and independence.
These strengths help caregivers feel assured and allow older adults to navigate daily life with added confidence.
Lifeline’s presence in British Columbia is supported by community organizations and healthcare professionals dedicated to senior well-being.
Living in British Columbia and interested in Lifeline? A healthcare professional may recommend our service as part of your care. In B.C., referrals often come from discharge planners, nurses, and occupational therapists.
Lifeline supports residents across British Columbia through strong partnerships with healthcare providers and community organizations serving diverse geographic regions.
Lifeline responded to 223,130+ medical alarms across British Columbia.
Emergency Medical Services were requested 7,620+ times for British Columbians who pressed their Lifeline buttons for help.
Since 2010, Lifeline’s fall detection technology has detected 39,130+ falls in British Columbia.
More than 1,290 British Columbians have used Lifeline for over 10 years.
Across British Columbia, Lifeline works with 67 partner organizations, including hospitals, community agencies, and senior living facilities.
Source: Lifeline data from 2024
Lifeline follows each user’s personalized response plan and works with emergency professionals when required. This support helps residents across BC’s diverse regions—from cities to remote communities—access timely assistance.
“Words can barely express how much peace of mind this service has brought to me and my family since getting it. It has allowed me to live alone, in my own home, ever since my husband’s death years ago. A wonderful service.”
Thelma
Subscriber
“To the amazing Lifeline team, Thank you so very much for your kind attention to my dad, Jean Paul Hebert. We have had your service for many years now, since mom became ill. We thank you most sincerely.”
Denise
Caregiver
“The wireless service is perfect for someone like me who has a chronic illness. It lets me stay independent safely and it’s so wonderful not to have to worry about how I would get help if I have another unnoticed seizure.”
Nigel F.
Subscriber
I was concerned about discharging an elderly patient because she was quite frail. I recommended a medical alert service and she finally agreed. Soon after, I learned she had fallen down some stairs, struck her head and lost consciousness. Fortunately, she was able to press her Help Button. An ambulance arrived quickly and she avoided further injury. This is such a simple apparatus but it changes the outcome of otherwise catastrophic events.
Jaclyn
Emergency Room Geriatric Specialist
“A few years ago after my grandmother had fallen several times and was still living on her own we invested in Lifeline to ease our minds and hers. Lifeline makes us, as a family, feel safe and confident that our loved ones are always looked out for.”
Tamara Horton
Caregiver
"I’ve been a subscriber for a couple of years and it blows me away when people say they don’t need this service. Take it from me, you never know when you’ll need help. If and when you do need it, it’s great to have Lifeline.”
Lucy D.
Subscriber
"We have probably used Lifeline over the past year countless times and I have to say without fail Lifeline has been there for us in a very professional manner thus given me and my parents the confidence to go about our daily routines with without worry.”
Rod Murphy
Caregiver
Setting up a Lifeline system is straightforward: choose a device, arrange installation if needed, and begin using features that support personal safety and independence. Many families include these systems as part of broader planning for aging in place.
Lifeline Canada serves communities across the province, including:
