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On the Go Smartwatch

More than a modern-day alternative to traditional medical alert systems, the stylish Lifeline Smartwatch is designed to support healthy and active lifestyles at home or on the go1. In addition to providing fast and easy access to assistance with the simple press of a button, the Lifeline Smartwatch offers step tracking and heart rate measurement to empower individuals to live their best lives while staying safe and connected.

Includes automatic fall detection for an extra layer of protection if you have a history, risk, or fear of falling.


What You Will Receive:

  • Mobile system
  • Charger
  • Quick set-up installation

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Features

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24/7 access to Lifeline Personal Response Associates

Our professionally trained and Canadian-based Response Associates are available 24/7 to provide help or reassurance.

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Two-way voice communication

The Smartwatch’s built in microphone and speaker allows you to speak directly with a Lifeline Personal Response Associate.

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Automatic Fall Detection2

Designed to get you 24/7 access to help, even if you are disoriented, immobilized, or unconscious.

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Waterproof design3

The Smartwatch can be worn while bathing or showering.

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Designed for older adults

Displays the time in a large, stacked format—making it easy to read.

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Works Right Out of the Box

No smartphone pairing required and no cellular contract required.

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Easy health tracking

Step count and heart rate monitor offers the ability to measure heart rate anytime, day or night.

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Reliable battery back up

Up to 72 hours4.


System & Hardware

Lifeline medical alert systems offer dependable, convenient, and purpose-built technology. What does that mean to you? In the event of an emergency, you can get help quickly when you need it most.

Smartwatch

Product Diagram

Wear the On the Go Smartwatch, both inside and outside the home for access to help when you need it.

The On the Go Smartwatch for seniors is designed to automatically place a call for help if a fall is detected and you are unable to push your help button.

Device Layout

Product Diagram

Activating the Lifeline Smartwatch alarm is done with a simple 3-second press of the help button. In seconds, users will be connected to Lifeline and communicating with a Personal Response Associate through the integrated microphone and speaker.


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Equipment Replacement Plan

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Lockbox

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How On the Go Smartwatch Works

Senior fell onto floor

1. Summon help

With a simple push of your Lifeline button you can get help when you need it.

Our mobile devices include fall detection and location technology. If a fall is detected or you press the button, our Response Team will quickly get help to you—at home or on the go.

Call centre agent

2. Hear a reassuring voice

A caring Lifeline Response Associate will quickly access your personal profile and assess the situation.

Nurse helping patient on floor

3. Know help is on the way

Lifeline alerts your preferred contacts and will follow up to make sure help has arrived.

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The Lifeline Difference

The Lifeline Difference Image Lifeline Badge
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50+ years of experience

We specialize in medical alarms and have experience helping older adults live confidently and independently.

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Regular maintenance included

Lifeline’s monthly fee includes ongoing maintenance as well as our 24/7 monitoring.

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Easy set up

You can do it yourself or choose an assisted installation for extra support.

No Contract Icon

No long-term contract required

Flexibility to cancel when you need to.

No Cost Icon

No equipment to buy

No upfront cost and ability to upgrade if your needs change.

“Words can barely express how much peace of mind this service has brought to me and my family since getting it. It has allowed me to live alone, in my own home, ever since my husband’s death years ago. A wonderful service.”

Review stars
Thelma, Subscriber

Thelma

Subscriber

“To the amazing Lifeline team, Thank you so very much for your kind attention to my dad, Jean Paul Hebert. We have had your service for many years now, since mom became ill. We thank you most sincerely.”

Review stars
Denise, Caregiver

Denise

Caregiver

“The wireless service is perfect for someone like me who has a chronic illness. It lets me stay independent safely and it’s so wonderful not to have to worry about how I would get help if I have another unnoticed seizure.”

Review stars
Nigel F., Subscriber

Nigel F.

Subscriber

I was concerned about discharging an elderly patient because she was quite frail. I recommended a medical alert service and she finally agreed. Soon after, I learned she had fallen down some stairs, struck her head and lost consciousness. Fortunately, she was able to press her Help Button. An ambulance arrived quickly and she avoided further injury. This is such a simple apparatus but it changes the outcome of otherwise catastrophic events.

Review stars
Jaclyn, Emergency Room Geriatric Specialist

Jaclyn

Emergency Room Geriatric Specialist

“A few years ago after my grandmother had fallen several times and was still living on her own we invested in Lifeline to ease our minds and hers. Lifeline makes us, as a family, feel safe and confident that our loved ones are always looked out for.”

Review stars
Tamara Horton, Caregiver

Tamara Horton

Caregiver

"I’ve been a subscriber for a couple of years and it blows me away when people say they don’t need this service. Take it from me, you never know when you’ll need help. If and when you do need it, it’s great to have Lifeline.”

Review stars
Lucy D., Subscriber

Lucy D.

Subscriber

"We have probably used Lifeline over the past year countless times and I have to say without fail Lifeline has been there for us in a very professional manner thus given me and my parents the confidence to go about our daily routines with without worry.”

Review stars
Rod Murphy, Caregiver

Rod Murphy

Caregiver

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Frequently Asked Questions

What features does the On the Go Smartwatch offer?

While it’s a watch integrated with the Lifeline medical alert service, our Smartwatch also provides a Battery Lifespan Indicator, Heart Rate Monitor, and Step Counter.

How do I set up and use the Smartwatch?

An Instructions Sheet is provided with the watch explaining how the watch should be charged and used.

Is it compatible with my smartphone?

Our Smartwatch functions without the need for a smartphone and doesn’t require any app downloads.

What is the warranty for the Smartwatch?

When purchased, it comes with a One (1) Year Limited Consumer Warranty which covers material defects and workmanship under normal use. If you rent the Smartwatch, a replacement is shipped to you at no cost if it is defective or not working as it is designed to.

1. Coverage inside and outside the home provided where third-party cellular network coverage is available and subject to device location, environment, equipment, and facility conditions. Signal range may vary. Lifeline may not always be able to determine your location.

2. Lifeline’s fall detection technology does not detect 100% of falls. Always press your Help button if you are able, as some falls may not be detectable.

3. On the Go Smartwatch is waterproof with an IPX7 rating which means it can be worn safely in the shower or tub but should not be submerged for extended periods.

4. Your system requires adequate battery charge and cellular signal to make an emergency call. Charge your system daily. Recharging of the mobile help button is done by the subscriber as needed by connecting it to its charger.

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