For users who lead an active lifestyle
If you lead an active lifestyle or simply need coverage both in and out of the home1, our On the Go is small, easy to use, and delivers fast, 24/7 access to help at the press of a button.
Includes automatic fall detection for an extra layer of protection if you have a history, risk, or fear of falling.
What you will receive:
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Our professionally trained and Canadian-based Response Associates are available 24/7 to provide help or reassurance.
On the Go’s built in microphone and speaker allows you to speak directly with a Lifeline Personal Response Associate.
Designed to get you 24/7 access to help, even if you are disoriented, immobilized, or unconscious.
The On the Go help button can be worn while bathing or showering.
Lifeline medical alert systems offer dependable, convenient, and purpose-built technology. What does that mean to you? In the event of an emergency, you can get help quickly when you need it most.
Wear the On the Go button around your neck both inside and outside the home for access to help when you need it!
The On the Go emergency button for seniors is designed to automatically place a call for help if a fall is detected and you are unable to push your help button.
With a simple push of your Lifeline button you can get help when you need it.
Our mobile devices include fall detection and location technology. If a fall is detected or you press the button, our Response Team will quickly get help to you — at home or on the go.
A caring Lifeline Response Associate will quickly access your personal profile and assess the situation.
Lifeline alerts your preferred contacts and will follow up to make sure help has arrived.
We specialize in medical alarms and have experience helping older adults live confidently and independently.
Lifeline’s monthly fee includes ongoing maintenance as well as our 24/7 monitoring.
You can do it yourself or choose an assisted installation for extra support.
Flexibility to cancel when you need to.
No upfront cost and ability to upgrade if your needs change.
“Words can barely express how much peace of mind this service has brought to me and my family since getting it. It has allowed me to live alone, in my own home, ever since my husband’s death years ago. A wonderful service.”
Thelma
Subscriber
“To the amazing Lifeline team, Thank you so very much for your kind attention to my dad, Jean Paul Hebert. We have had your service for many years now, since mom became ill. We thank you most sincerely.”
Denise
Caregiver
“The wireless service is perfect for someone like me who has a chronic illness. It lets me stay independent safely and it’s so wonderful not to have to worry about how I would get help if I have another unnoticed seizure.”
Nigel F.
Subscriber
I was concerned about discharging an elderly patient because she was quite frail. I recommended a medical alert service and she finally agreed. Soon after, I learned she had fallen down some stairs, struck her head and lost consciousness. Fortunately, she was able to press her Help Button. An ambulance arrived quickly and she avoided further injury. This is such a simple apparatus but it changes the outcome of otherwise catastrophic events.
Jaclyn
Emergency Room Geriatric Specialist
“A few years ago after my grandmother had fallen several times and was still living on her own we invested in Lifeline to ease our minds and hers. Lifeline makes us, as a family, feel safe and confident that our loved ones are always looked out for.”
Tamara Horton
Caregiver
"I’ve been a subscriber for a couple of years and it blows me away when people say they don’t need this service. Take it from me, you never know when you’ll need help. If and when you do need it, it’s great to have Lifeline.”
Lucy D.
Subscriber
"We have probably used Lifeline over the past year countless times and I have to say without fail Lifeline has been there for us in a very professional manner thus given me and my parents the confidence to go about our daily routines with without worry.”
Rod Murphy
Caregiver
Yes. If you are going away, we recommend bringing your On the Go button with the charger. If you know in advance you will be travelling, let us know so we can set up a temporary profile and review what you need to do. Please notify us when you have reached your destination and always send a test call through.
No. We cannot monitor On the Go subscribers outside Canada. Please refer to your Service Agreement for more information.
The battery can last 2-3 days, based on the activity level. In general, we recommend that you charge your On the Go Mobile button daily if possible. Refer to the Instructions for Use for more information.
No, not at this time.
Our On the Go mobile device is rated as IP67. This means this button can be submerged in up to one metre of water for up to 30 minutes and can be worn in bathtub or shower.
If the subscriber is responsive, we will speak to them through the 2-way speaker on the device and call their responders or emergency services as needed. If the subscriber is unresponsive, then we will try calling over the phone. If there is no answer on the phone, we will follow the protocol requested in the CarePlan. For some this may be to call emergency services first. For others, they may prefer to have their responders called instead.
Yes! You can take your OTG button with you when you travel within Canada. If you are travelling by plane, the OTG button needs to be powered down before boarding the aircraft and should not be placed in checked baggage. It should stay on your person or in your carry-on luggage.
Your OTG button is designed for use within Canada only. Coverage inside and outside the home is provided where third-party cellular network coverage is available and subject to device location, environment, equipment, and facility conditions. Signal range may vary. Lifeline may not always be able to determine your location.
It will place a cellular call and send a fall detected alarm to Lifeline. One of our Personal Response Associates will assess your situation and send the help you need—whether it’s a family member, neighbour, or emergency services. We also always follow up to make sure help arrives.
You can always press the On the Go mobile help button for assistance, but it requires access to third party cellular network coverage to send a signal to Lifeline.
No, the On the Go requires cellular service to send help calls and fall detected signals to Lifeline.
This may happen from time to time. Just let the Lifeline Personal Response Associate know that you do not require assistance.
1. Coverage inside and outside the home provided where third-party cellular network coverage is available and subject to device location, environment, equipment, and facility conditions. Signal range may vary. Lifeline may not always be able to determine your location.
2. Lifeline’s fall detection technology does not detect 100% of falls. Always press your Help button if you are able, as some falls may not be detectable.
3. On the Go is waterproof with an IPX7 rating which means it can be submerged in up to one metre of water for up to 30 minutes. Button signal range may vary due to differing environmental factors.
