Contact Us

Please use the form below to send us your questions about the Philips Lifeline service. One of our knowledgeable sales representatives will get back to you the next business day. The information you provide here is used only by Philips Lifeline. It is never sold to or shared with third parties.

  • Request Information


    or fill out the form below

  • Contact Information


    Subscriber Information

  • This allows us to look up your local Lifeline program, in order to see which services are available to you.
  • This field is for validation purposes and should be left unchanged.

To order

If you would like to order the Philips Lifeline Medical Alert Services today, please follow the link below to set up your installation appointment with our Home Service Representative.

For customer support

If you are a current customer and would like to contact our Customer Care department, please follow the link below. For urgent issues or credit card payments, please contact our Customer Service department at 1-800-387-1215.

To refer a Patient

If you’re a Healthcare Professional who would like to refer a patient or client, contact us here.

For Senior Living Residence Emergency Call Solutions

If you are a Senior Living Provider who would like to discuss Philips Lifeline Emergency Call Solutions for your Independent Living, Supportive Housing or Assisted Living complex, please contact us here.