Why Choose Lifeline

When it comes to experience, capabilities and that special caring touch, no other service lives up to the reputation of Lifeline.

The service costs little more than a dollar a day and you won’t be required to sign up for a long-term contract. In fact, you can discontinue the service at any time. There are no hidden costs when you subscribe to Lifeline.  As the medical alert services industry leader, Philips Lifeline has helped millions of seniors lead lives with greater security and independence.

More caregivers trust Lifeline to look after their loved ones

Today, we help thousands of seniors and disabled people live with greater independence and dignity in their own homes. We’re proud to be the recommended personal response service provider to many healthcare professionals across Canada.

The gold standard in Personal Response and Support Services

Just over 40 years ago, Lifeline became the first personal response and support service in Canada dedicated to helping seniors, the physically challenged, and patients with medical conditions live confidently and safely at home. Today, Lifeline’s expert, caring service and superior products represent the gold standard. In fact, more people put their trust in Lifeline than in all other personal response companies combined.

The Lifeline service is very easy to use

One push of your Personal Help Button activates a hands-free, 2-way Communicator system in your home. You’re immediately connected with a Response Centre Associate who will promptly arrange for assistance and follow up to ensure you receive proper care.  Our AutoAlert* feature offers an added layer of protection; it is the first pendant-style Help Button that automatically places a call for help if a fall is detected and you are unable to press your button. Learn more about AutoAlert fall detection technology.

Did you know that Lifeline is the only Personal Emergency Response Service (PERS) provider integrated with the healthcare system across Canada?

Lifeline Programs are based in hospitals, community agencies, and senior living facilities. They are the backbone of our service network and ensure outstanding service delivery coast-to-coast.

Trusted Experience and Innovative Technology: The Philips Lifeline Advantage

Highly regarded

Philips Lifeline is trusted and recomended by more doctors, hospitals and healthcare professionals than any other medical alert service provider in Canada.


Since founding the medical alert service industry in 1974, we’ve helped over 7 million seniors and at-risk individuals feel safe and secure at home.


As a division of Philips, we continuously invest in research and development and release state-of-the-art medical alert products and services like AutoAlert* – most widely adopted fall detection in Canada.  And now GoSafe – our most advanced medical alert service – can provide access to help both at home and on the go.

Always available

Our Canadian-based, company-owned Response Centres, in Toronto and Montreal, are available 24 hours a day, seven days a week, and it is staffed with meticulously trained, caring Personal Response Associates, with back-up redundancy capability and disaster recovery plans to ensure we are always available, ready to help.


At home, our self-checking medical alert equipment notifies the Response Centre if it detects a power failure or low battery.


Unlike generic substitutes, our medical alert products and services are specifically designed to meet the needs of seniors and at-risk individuals.


Service is paid for on a monthly basis, just while you need it. We won’t ask you to sign a long-term contract.

*AutoAlert does not detect 100% of falls. If able, you should always press your button when you need help.