GoSafe
Mobile Personal Emergency Response System for Seniors
The GoSafe medical alert system combines Lifeline AutoAlert Fall Detection technology and GPS, WiFi and other locating technologies to provide you with the confidence you need to live an independent life on your own terms. No matter where you are you will still have access to 24/7 help should you experience a fall or need medical assistance.1
GoSafe is recommended for people who:
- Frequently socialize outside of home
- Don’t let frailties limit what they do
- Are still active but may be becoming more frail / at risk for falls
- Go out 3-4 times a week alone (i.e. volunteering, visiting friends, running errands, exercising)
- Worry about their ability to access help outside their home
“To the amazing Lifeline team, Thank you so very much for your kind attention to my dad, Jean Paul Hebert. We have had your service for many years now, since mom became ill. We thank you most sincerely.”
Denise
Caregiver
“The wireless service is perfect for someone like me who has a chronic illness. It lets me stay independent safely and it’s so wonderful not to have to worry about how I would get help if I have another unnoticed seizure.”
Nigel F.
Subscriber
“Words can barely express how much peace of mind this service has brought to me and my family since getting it. It has allowed me to live alone, in my own home, ever since my husband’s death years ago. A wonderful service.”
Thelma
Subscriber
System & Hardware
Lifeline offers dependable, convenient, and purpose-built technology, assembled and tested by Lifeline. What does that mean to you? Just like how in the event of an emergency, you can get help quickly, we’re also available to monitor our equipment. It’s self-checking and notifies the Response Centre if it detects a power failure or low battery.
Personal alert button
Wear the GoSafe Help Button around your neck as an adjustable pendant both inside and outside the home for access to help when you need it!
In-home communicator
When you press your Help Button in range of a Communicator, the Communicator dials our Response Centre.
More than a GPS
Superior Automatic Fall Detection
AutoAlert fall detection technology can automatically call for help if it detects a fall—even if you can’t push the button.2
6 Location Technologies
The only mobile system with six advanced location technologies designed to accurately identify your location for responders.5
Two-way Voice Communication
Speak directly with a Lifeline Response Associate through your GoSafe help button to have fast access to help on the go.
Uninterrupted Support
Since you can wear your Lifeline Personal Help Button at all times, unlike a cell phone, it should always be easily within reach.
You Are in Charge
Choose whether our Response Centre dispatchs a family member, close friend or emergency services when help is needed.
24/7 Response Centres
Our Canadian-based Response Centres are available 24/7, and staffed with professionally trained and caring Associates.
How GoSafe Works
1. Summon help
Press your Mobile Help Button at any time. If you fall and can’t push your button – the AutoAlert feature can automatically call for help if it detects a fall—at home or on the go.2
2. Hear a reassuring voice
A caring Lifeline response associate will quickly access your personal profile and assess the situation.
3. Get located
Lifeline pinpoints your location through the communicator or your mobile pendant. GoSafe uses up to six advanced technologies to determine where you are.5
4. Know help is on the way
Our response associate contacts a neighbour, loved one, or emergency services – based on your preferences – and will follow up to make sure help has arrived.
Frequently Asked Questions
Can I travel across Canada with my GoSafe?
Yes. If you are away more than one night, we recommend bringing your GoSafe button, the charger, and the Home Communicator base. If you know in advance you will be travelling, let us know so we can set up a temporary profile and review what you need to do. Please notify us when you have reached your destination and always send a test call through.
If you have the GoSafe 2 version supplied with your service (not paired with a communicator), make sure to take the charger with you.
Can I bring my GoSafe button with me to travel outside Canada?
No. We cannot monitor GoSafe subscribers outside Canada. Please refer to your Service Agreement for more information.
What if I take the plane with my GoSafe button?
During Air Travel (when flying on an airplane) regardless of whether you are “carrying-on” the GoSafe Mobile Button into the passenger cabin, or if you pack the Mobile Button in your checked luggage, it must be placed in Sleep Mode.
To put it into Sleep Mode, press and hold down the Help Button for 10 seconds. It will say: “If you would like to turn off your Help Button, please press it again.” Release the Help Button and then press and release it again without holding it down. The GoSafe Mobile Button will confirm it is entering sleep mode by saying: “Your Help Button is now turning off.”
You should take your GoSafe Mobile Button out of Sleep Mode as soon as conveniently possible upon exiting the plane to allow it to re-orient to its new location. To exit Sleep Mode, press the Help Button once and release it. Your GoSafe Mobile Button will say: “Your Help Button is now ready to use. If you need help, please press your Help Button again”. This initial button press that wakes the GoSafe Mobile Button out of Sleep Mode will not initiate a Help Call to the Lifeline Response Centre.
This is also outlined and can be referenced in your Instructions for Use.
How long will the charge last on my GoSafe Mobile Medical Alert button?
Battery life varies based on your activity level, time spent away from your Home Communicator, and actual emergency use. In general, we recommend that you charge your GoSafe Mobile button daily if possible.
Whenever it needs to be charged, your GoSafe Mobile Button will chime once and the light will flash orange. Typically it takes less than 45 minutes to charge. Your GoSafe button is fully charged when it chimes and the light turns to a steady green.
Your GoSafe button must be charged using the charger provided. Refer to the Instructions for Use for more information.
How often should I recharge his or her GoSafe pendant?
Depending on usage, you may only have to recharge your GoSafe button once a week. But you should charge it whenever the system so indicates. We recommend charging your GoSafe Mobile button daily if possible.
Will GoSafe work if the power should go out inside the home?
The Communicator is designed to provide up to 30 hours of battery backup charge when power in the home is lost. If the backup battery charge on the Communicator depletes, the GoSafe pendant is designed to “see” that the home communicator is no longer available and switch to mobile (cellular) mode. For landline communicators, this assumes the phone line is active despite loss of AC power. For wireless communicators, this assumes that the cellular network is still operating during the power failure.
Please note, some fibre optic options require a back-up battery for your telephone service to work during power outages. If your telephone service provider’s fibre optic service requires one, you need to ask them for a back-up battery in order for your Lifeline equipment to work during a power outage. There may be a charge from your telephone service provider for the back-up battery.
If you have the GoSafe 2 version supplied with your service (not paired with a communicator), your battery life will depend on when you last charged it and how active you have been.
Is there a wrist version of GoSafe?
No, not at this time.
Other Lifeline Products
Our most affordable system. Get access to help 24/7 at the push of a button.
- Use at home
- Pendant or wristband
- Two-way voice
Can automatically call for help if it detects a fall.
- Use at home
- Pendant
- Automatic Fall Detection
Track your loved one’s general location on your smartphone at any time.
- Use away or at home
- SOS button
- 6 Locating technologies