When a medical emergency strikes, Lifeline helps first responders get to your side quickly

    In a medical emergency, your MedicAlert ID can provide first responders with important information about your health condition to help them give you the care you need.

    But how will those first responders get to your side in the first place? Your MedicAlert ID can’t make a call for help and only provides first responders with information once they are on-site and call its 1-800 phone number.

    That’s why the Lifeline medical alert service is such a valuable complement to your MedicAlert ID, as well as being a respected and potentially lifesaving service on its own.

    What is Lifeline?

    Lifeline is Canada’s leading medical alert service and is trusted by thousands of healthcare professionals across the country. We have been providing dedicated services to older adults and people with chronic health conditions for over 45 years.

    With Lifeline, you wear an attractive pendant or wristband with a Help Button that you can press at any time of the day or night if you need medical assistance, or even just a helping hand from a family member or friend. The Help Button uses two-way voice communication to connect you with a Canadian Lifeline Response Centre manned by caring, highly-trained Associates who will get you the help you need quickly.

    Innovation and customer service that help you live independently with greater peace of mind

    Lifeline is renowned for its innovative, user-friendly services that provide newfound confidence and peace of mind with ease and simplicity.

    Lifeline is also ranked very highly for its customer service. Our dedicated staff have earned an unequalled positive customer service rating of 97% from our subscribers.1

    Related: Comparing Senior Medical Alert Bracelets (From basic to complex solutions)

    Better together

    If you are thinking about becoming a MedicAlert subscriber, consider adding an important extra layer of security by signing up for the Lifeline medical alert service. We have a solution for every budget, and there are never any longterm contracts to sign or equipment to buy.

    How MedicAlert and Lifeline work together

    Lifeline Logo
    What does each service do?
    Provides personal medical information to first responders on arrival. Provides a way for the user to summon help from first responders, family or friends through the Lifeline Response Centre. Contacts the Response Centre automatically if a fall is detected. Provides personal medical information to first responders before and after arrival.
    Who is the service designed for?
    Anyone with a chronic health condition and/or significant allergies. Older adults and people of all ages with chronic health conditions who might require emergency medical help at any time. Particularly effective for people who have a risk of falling.
    How is the service delivered?
    A MedicAlert ID bracelet or necklace. A wristband or pendant with a Help Button that connects when pushed with the 24/7 Lifeline Response Centre. Fall Detection and On the Go are also equipped with automatic fall detection.
    Who uses the service?
    First responders. Self, family and friends, first responders.
    How is help accessed in a medical emergency?
    1-800 numbers Help button connects with 24/7 Lifeline Response Centre Associates using two-way communication. Fall Detection and On the Go contact the Response Centre automatically if fall is detected.

    What You Should Do Now:

    Here are 5 ways we can help you or your loved one live safer and more independently at home as long as possible:

    1. Get our latest tips, tools and resources straight to your inbox. Sign up for our monthly newsletter.
    2. Not sure if the time is right for a medical alert service? Take this quick assessment to find out.
    3. If you would like to learn how to live a healthier and safer lifestyle, go to our blog or visit our resources section, where you can read and download guides.
    4. Wondering which medical alert system company is the best for your needs? We’ve put together a guide comparing the best medical alert systems for you.