AutoAlert Fall Detection Technology

The new standard in personal emergency response services

The idea that you can push a button and get fast access to help in an emergency gives you the confidence to maintain your independence – and live life to the fullest.  But what if you fall or have a medical emergency and can’t push the button?


Over 30% of seniors who fall can’t or don’t push the button, that’s 3 out of every 10 falls – far too many.


The solution is AutoAlert advanced fall detection technology.

Five years ago, after working extensively with the elderly, we developed AutoAlert – a feature that is designed to automatically* call for help if it detects a fall. So even if you become disoriented and can’t push the button yourself, you can still access help – any time of day or night.

It’s simple – what is AutoAlert fall detection?

Airbags are now an automotive standard because it mitigates some of the injuries of a car accident. Nowadays, would you buy a car without airbags? Like airbags, Auto Alert is the new standard in fall detection. After a fall, long lie times can lead to further injury and serious complications. With AutoAlert, there are no long lie times, as the AutoAlert pendant is built with SMART sensors that can tell if you fall and will call the Lifeline response centre automatically.

Continue to live your life your way

Lifeline with AutoAlert does more than bring you greater peace of mind. It helps you maintain the lifestyle you love – and say “no” to nursing homes.

  • You feel more comfortable, more confident, and more secure staying in your own home.
  • Your loved ones worry less about you, because they know you have access to help when they are not around.
  • You diminish the potential for lengthy hospital stays, expensive rehabilitation, and long-term care due to serious complications resulting from delayed access to help.

AutoAlert is not just for the frail elderly – falls can happen to people of all ages with chronic conditions

Common chronic conditions in older adults increase the risk of falls:

Heart disease, stroke, Parkinson’s and low blood pressure can cause dizziness, balance problems and fatigue.
Diabetes can cause a loss of sensation in the feet, leading to a reduced “sense of place.”
Chronic obstructive pulmonary disease (COPD) and heart failure result in breathing difficulties, weakness and fatigue, even with only slight exertion.  
Arthritis results in loss of flexibility and increased difficulty maintaining balance.
Vision problems, such as glaucoma and cataracts, decrease visual function.
Medications can also be a risk factor, particularly sleeping medications, anti-depressants or anti-anxiety drugs, and heart medications.

#1 choice of seniors and caregivers

AutoAlert is the most widely adopted and proven fall detection technology on the market today. Only Philips Lifeline offers AutoAlert.

How does AutoAlert work?

Lifeline with AutoAlert works with multiple sensors embedded in a powerful microprocessor that is always on and always ready. When a person goes about their daily routine, whether it’s sitting, going up and down the stairs or lying down, AutoAlert is registering their activity and movement. Lifeline with AutoAlert uses patented technology that constantly measures changes in height orientation to a horizontal position and velocity. When a fall occurs, AutoAlert recognizes the difference between every day movements and a fall.  It calls for help automatically.


AutoAlert detects a fall.


AutoAlert  gives  you 30 seconds to cancel an alarm, or you can cancel by starting to stand back up.


If the alarm is not cancelled in 30 seconds, you’ll be connected to Lifeline’s Response Center


You will hear a reassuring voice and know help is on the way

What our customers are saying…

I was taking some trash out, and when I came back, I tripped and just fell flat. I was just out there in the dark. In the distance, I heard an ambulance, and I thought, ‘I wish that ambulance was coming for me.’ And it was!



HomeSafe with AutoAlert Subscriber

The peace of mind that this system is always operating has reassured me and my wife that the great grandmother of our grandchildren is living without the fear of being alone when help is needed.


Steve Sweeney


Our customers love sharing their stories about how Philips Lifeline is their line to living. Hear from customers and their caregivers and discover why more Canadians choose Philips Lifeline over any other medical alert service provider.

Choose the right solution for you

AutoAlert fall detection technology is available as an option for the HomeSafe system and is standard on the GoSafe system.



Protection at Home

HomeSafe with AutoAlert


Protection at Home and On the Go