CheckIn Service

The fast, easy, affordable way to check in on your loved one while you're away

Lifeline CheckIn service is presently available for Lifeline subscribers only

As a caregiver, you stay in contact with your loved one on a regular basis to ensure their needs are being met. But what if you are out of town on business, on vacation or for any reason unable to make those calls that your loved one counts on?

For one low cost per call, the Lifeline CheckIn service is an affordable way to get the additional peace of mind you and your loved one are looking for. With the CheckIn service, we check in on your loved one when you cannot. A friendly, caring Lifeline Personal Response Associate from one of our Canadian response centres will call your loved one and assess whether they require assistance. If they do, we immediately take the necessary steps to get it for them.

The Lifeline CheckIn service is flexible, too. Choose one, two or three calls per day and schedule the calls at the times that best suit your loved one’s needs. Best of all, with CheckIn you’ll know your loved one is in good hands because Lifeline is the leading medical alert service for seniors in Canada.

Additional peace of mind of mind, for you and your loved one

  • Choose 1, 2 or 3 calls per day
  • One low cost per call
  • All calls are “live” and made from Philips Lifeline’s Canadian response centres by friendly, caring Personal Response Associates
  • If help is needed, Lifeline’s industry-leading response protocols are used

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How CheckIn Service Works

The CheckIn call is made to your loved one1. The CheckIn call is made

A friendly, caring Personal Response Associate from the Philips Lifeline Response Centre calls your loved one once, twice or three times a day as directed by you, at the times you choose.

 

Lifeline checks on your loved one’s well-being2. We check on your loved one’s well-being

The Lifeline PRA has a brief, friendly conversation with your loved one. We check on their well-being and whether they require assistance. If all is well, the PRA says goodbye until the next call.

 

Help if needed3. Help if needed

If we determine that your loved one is in distress and requires assistance, we immediately call the contact person you have designated or emergency services, depending on your loved one’s needs.

FAQs

How much does the service cost?

Each CheckIn Call is $1.50 plus applicable taxes. There is also a set up fee of $15.00 plus applicable taxes. Please note the set-up fee is non-refundable.

Who is a good candidate to receive CheckIn Calls?

At this time, CheckIn Calls are only available for Philips Lifeline subscribers. They are ideal for subscribers who:

  • Have caregivers leaving for a business trip or vacation.
  • Recently have been discharged from the hospital.
  • Would be comfortable having a Philips Lifeline Personal Response Associate call to check in on them regularly for a short period of time.

How long can I sign my loved one up to receive calls?

CheckIn Calls are designed as a temporary service option. This service is available for up to 30 days.

How many reminders can my loved one receive every day?

You can choose between 1, 2 or 3 calls a day.

Will you call at the exact time I specify?

While we make every effort to place the CheckIn Calls at the scheduled times, times may vary slightly according to call volumes in the Philips Lifeline Response Centre.

Do I have to sign a contract or agreement?

Yes. You will need to review and sign the Terms and Conditions for our CheckIn Call Service. When you sign up for this service, you will receive an email with your order confirmation and a copy of the Terms.

What is the Point of Contact (POC)?

The Point of Contact (POC) is the person who we will call if your loved identifies during the CheckIn Call that they need non-emergency assistance or in the event we call at the designated time and can’t get a hold of your loved one. They should live nearby to your loved one and should be accessible by phone if we call them.

What is the Designee?

The Designee is the term that refers to the Lifeline subscriber who will receive the CheckIn calls.

Who is the Customer?

The Customer is the person who is paying for the CheckIn Services (usually the one who coordinates and pays for the service for their loved one).

What if my loved one identifies they need emergency help during the CheckIn Call?

If the Designee tells us they need emergency assistance, we will call emergency services and/or follow the protocol in their CarePlan.

What if my loved one doesn’t answer the CheckIn Call?

We will call the Point of Contact (POC) to check on your loved one. If we receive the POC’s voicemail, we will leave a message advising that we tried to reach the Designee for their CheckIn call and did not receive a response. We will advise the POC that they will need to follow up with the subscriber to make sure everything is ok.

Can my loved one receive a medication reminder?

No. Philips Lifeline cannot provide medical, clinical or diagnostic information, advice or opinions as part of the CheckIn Service. We will not remind the Designee to take medication or of any appointments and will not provide any other advice, opinion or other information to the Designee.