Medical Alert Systems - Medical Alert Services | Philips Lifeline ®

We have the right medical alert system for you

Not all medical alert services are created equally. At Philips Lifeline, we want you to continue living your life the way you always have, with confidence. As the leader and largest service provider, Philips Lifeline has the right medical alert system to meet your individual needs.


HomeSafe Standard

With just the press of a button, our basic medical alert system gives you fast access to our fully-staffed 24/7/365 emergency response center.

  • More ways to wear: choose from a pendant or wristband
  • In-home, two-way voice communicator with a sensitive speaker and high-quality audio means we can hear you from multiple places in the home
Homesafe autoalert

HomeSafe with AutoAlert

For those worried that pushing a button might not be possible there is AutoAlert. Our most advanced feature can automatically detect a fall at home.

  • The leading fall detection technology in a pendant
  • AutoAlert can automatically place a call for help if a fall is detected
  • Has detected over 200,000 falls to date


For the more active person, GoSafe provides fast, reliable access to help at home, out in your yard and anywhere on the go. Plus, GoSafe has the exclusive fall detection benefits of AutoAlert!

  • Talk to our Response Center right through the pendant using the two-way voice communication for help anytime, anywhere
  • More than just GPS – when you need help, GoSafe has six different ways of being able to pin-point your location; allowing us to send help to you wherever you need it

Canada’s most trusted medical alert system

You are comfortable in your home, but the risk of falls or medical issues can get in the way of independent living. That’s where Philips Lifeline’s independent living aids can help. If you experience a fall or other emergency, every second counts. If you’re alone, delays can jeopardize your recovery and your independence. Medical professionals know this, and that’s one reason why Lifeline is the #1 Medical Alert Service 1, trusted by thousands of hospitals and more than 65,000 healthcare professionals. You know about Philips Lifeline: you get help at the push of a button.

Fall detection: the AutoAlert difference

Falls can happen without any warning. Whether the fall is caused by a trip, or as a result of a chronic condition, you may not always be able to react quickly. For this reason, Philips Lifeline has developed AutoAlert, the first and most proven fall detection solution available in a pendant. AutoAlert is designed to detect many types of falls, and then to get you access to help quickly when you need it.

  • When a fall is detected, AutoAlert can automatically place a call for help, even if you can’t push your help button.
  • If a fall is detected, it’s designed to get you 24/7 access to help even if you may be disoriented, immobilized or unconscious.1
  • The AutoAlert feature is available with both HomeSafe and GoSafe.

“In Sept of 2014, while standing on a step stool on her back deck, mom lost her balance and fell full force on her left shoulder (Serious damage I might add). She had her Philips device on; pressed the button and in less than 3 minutes, the neighbours were called and an ambulance was on its way. If she didn’t have the device, she could have been lying on her deck in terrible pain for many hours or longer. My mother spent the next 8 weeks in hospital and is even now not completely healed.

She is so appreciative of your service and the super-fast response that she tells everyone she knows about what a life saver Philips devices are. But that’s not all…The “total” package of service from Philips has been absolutely fantastic: From installation; monthly follow-ups and system reliability. You actually care about the individual person. Especially for those people in the last years of their life where to have this service is a ‘must’. Thank you so much for this unbelievable service and keep up the great work! Philips Lifeline is worth every penny and more!!!”

– Eric Desplanque, Caregiver

Medical alert service buying advice

Why Philips Lifeline

With 40 years of experience, Philips Lifeline is dedicated to innovation and is recommended by more than 200,000 healthcare professionals.

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Compare Our Solutions

At home or on the go? Landline or wireless? Learn the differences between our medical alert systems so you can choose the one that is right for you.

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Customer Stories

Hear from real Philips Lifeline customers and caregivers. Find out why our medical alert system is #1.

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Medication management

When you’re on your own, we can help you manage medications and stay healthy.

Medication Dispensing Service

The Philips Medication Dispenser helps you manage even the most complex medication regimens.

  • Scheduled alerts remind you to take your medication
  • Reduces the risk for medication mismanagement

Act Now

Talk to us

Have questions? We are here to answer them. Call us toll-free at the number below to get answers.


Request info

Fill out our short contact form and knowledgeable Philips Lifeline representative will send you the additional information.

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Order today

If you would like to order the Philips Lifeline Medical Alert Services today, please follow the link below to set up your installation appointment with our Home Service Representative.

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