Healthcare Professionals

Better patient outcomes and care starts here

Refer patients quickly and easily

If you have a patient that would benefit from the Lifeline service, please call us or fill out an online form.

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Refer by Phone: 1-866-784-1992

Information for your patients

Lifeline produces a variety of publications specifically for patients and their caregivers that deal with fall prevention, fitness, home safety, and more.

Information for Healthcare professionals

Discover a variety of publications for healthcare professionals with up-to-date health and safety information, assessment tools, product and service information.

Lifeline Connections

Philips Lifeline produces a newsletter for healthcare professionals with features on health and age related issues that affect seniors, especially falls.

Why Lifeline is the #1 solution for healthcare and business organizations

Lifeline is the only Medical Alert Service provider integrated with the healthcare system across Canada. Our 250 local Lifeline Programs based in hospitals, community agencies, and senior living facilities are the backbone of our network, ensuring outstanding service delivery for all subscribers.

When you refer patients to Lifeline, you can be sure that they’re being served by reputable organizations that stand behind our products and services. Lifeline provides more than 90,000 Canadians and their families with peace of mind everyday. With so many other Medical Alert Service providers in the Canadian market, what makes Lifeline stand apart? There are many reasons why we’re the leading and most trusted provider for patients, caregivers and healthcare professionals.

Philips Lifeline reduces hospitalization by 26%

Philips Lifeline reduces hospital stay by 23%

Philips Lifeline reduces emergency room visits by 7%

Early Intervention

Most healthcare professionals immediately think of Lifeline for their patients who are at risk for falls — and with good reason. Studies show that 33% of people over 65 fall each year and sixty per cent of those falls happen at home. Early intervention after a fall reduces the risk of serious complications and increases the chances of maintaining a comfortable, independent life at home. 

Early Intervention

Most healthcare professionals immediately think of Lifeline for their patients who are at risk for falls — and with good reason. Studies show that 33% of people over 65 fall each year and sixty per cent of those falls happen at home. Early intervention after a fall reduces the risk of serious complications and increases the chances of maintaining a comfortable, independent life at home. 

A Range of Services for a Variety of Needs

We provide fast access to help in the home and on the go.

Our standard HomeSafe medical alert system gives seniors access to the help they need 24/7 at the push of a button. It’s a peace-of-mind at home, at an exceptional value.

HomeSafe with AutoAlert provides an added layer of protection by automatically calling for help if it detects a fall. Even if subscribers can’t push their button.

Our mobile system allows subscribers to take the benefits of the Philips Lifeline service where they want, when they want. GoSafe provides access to help at home and on the go.

Lifeline Access™

For people with limited physical abilities, Lifeline Access™ extends the benefits of Lifeline to those who are unable to use our standard Personal Help Buttons. Our specially designed electronic switches respond to minute movements as subtle as a puff or sip on a tube, a roll of the head on a pillow, or a blink of an eye. The smallest motion allows patients to call for help or to answer incoming phone calls with Lifeline’s high-quality speakerphone. Learn more about Lifeline Access ›

Help your patients stay safe and healthy

Once seniors leave your care, it is nearly impossible to guarantee their safety. Philips Lifeline’s Medical Alert Service provides seniors easy, fast access to help 24/7/365.

Reliability and Security are the Foundation for Our Service

Other Medical Alert Service providers may be burglar alarm companies or companies that sub-contract their monitoring to a third party. Not Lifeline. We monitor our own Subscribers 24-hours-a-day through our state-of-the-art Response Centres that are equipped with the latest in medical monitoring software and technology. Our response protocols also ensure that a help call is never finished until the appropriate help arrives in the client’s home. So your patients are never left wondering if help is on the way when they need it most. Furthermore, Lifeline Response Centres have emergency back-up systems in order to handle a crisis, like the Ontario Blackout of 2003. With multiple back-up generators supplying continuous power to our Response Centres and the added ability to transfer monitoring from one Centre to the other, Lifeline is there for your patients no matter what! With Lifeline, help is within reach today.

A Professional and Caring Service Delivery

Our business is completely focused on your patients’ health and lifestyle needs. Personal Response Associates are trained extensively in understanding the needs of at-risk individuals and emergency response protocols so that they’re able to handle each call appropriately and efficiently. Since we use voice-to-voice technology, Personal Response Associates can determine your client’s needs directly. Even if the person is unable to speak, our Associates have instant access to key details about their health history and a list of their contacts. That way they can call the most appropriate form of assistance, whether it’s a neighbour, a relative or an ambulance.

User-Friendly Equipment and Technology

Our products are easy to use and tested extensively with older adults before we make them available to the marketplace. We manufacture all of our equipment so that they comply with strict quality and safety standards.

Act now

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Refer a patient

Over 200,000 healthcare professionals, including hospitals, refer their patients to Lifeline. Start referring Lifeline today, help seniors stay independent longer.

Refer Online ›

Refer by Phone: 1-866-784-1992

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Get tools and resources

We’re committed to providing information for you and your patients to support healthy aging and independent living.

Information for Healthcare professionals ›

Information for your patients ›