Telephone Scam Warning

Important notice to our subscribers and the families we serve.

We have received a number of reports that another company has been aggressively marketing a competitive service using questionable telemarketing sales techniques. According to the calls we have received from concerned customers and Lifeline Programs, this company may be claiming that they are Lifeline or are being mistaken by the general public for Lifeline.

In the interest of delivering greater peace of mind to those we serve, here is how you can recognize that you are dealing directly with Philips Lifeline:

  • We never solicit seniors through the phone book or use telemarketing techniques to sell our service.
  • We never disclose our subscribers’ personal information to third party vendors.
  • We take our subscribers’ privacy seriously in accordance with our privacy policy, which you can read on our website at www.philips.ca/privacypolicy.

If you have any concerns about the legitimacy of a call you receive regarding your service, you can always push your button or call us using the number on your Lifeline unit to verify if someone from our office has contacted you. We are always happy to hear from you.

If you or a loved one are contacted by telemarketers claiming to represent Philips Lifeline, do not provide credit card or bank information, and request contact information from the calling party. If you believe you may be the target of a telemarketing scam, you can also register a complaint with The Canadian Anti-Fraud Centre at www.antifraudcentre-centreantifraude.ca/english/home.html.

Thank you.