Philips Lifeline Medical Alert System (Trusted by Over 7 Million People)

Introducing Lifeline with Wandering
Easily track your loved one’s location, 24/7

Introducing Lifeline with Wandering
Easily track your loved one’s location, 24/7

at home

HomeSafe Medical Alert Service from Philips Lifeline


Medical Alert System

fall detection


with AutoAlert

on the go

The medical alert system that gives you freedom to go where you want, when you want


Mobile Medical Alert System


A simple, affordable and automated way to manage multiple medications


Dispensing Service

The Most Trusted Medical Alert Service in Canada

Over 7 million* people have counted on Philips Lifeline to feel safe at home

Philips Lifeline is an easy-to-use personal response service that lets you summon help any time of the day or night – even if you can’t speak. All you have to do is press your Personal Help Button, worn on a wristband or pendant, and a trained Personal Response Associate will ensure you get help fast. That’s why Philips Lifeline provides the #1 Medical Alert Service to offer you something else: peace of mind.

Dependability is key to peace of mind. That’s why doctors, hospitals, and professional caregivers trust our Medical Alert Service.


homesafe with autoalert system

Have questions or want to speak to a representative?

Only Philips Lifeline offers AutoAlert – the most widely adopted fall detection in North America.

For an added layer of protection, AutoAlert lets us know if you need help – even if you can’t. Its superior technology is designed to automatically detect most falls1 – and achieve a low rate of false alarms – by distinguishing between actual falls and everyday activities like sitting, standing and reclining. It even gives you 30 seconds to cancel an alarm, or you can cancel by starting to stand back up.

Over 30% of the time seniors experiencing a fall can’t or don’t push their button potentially due to unconsciousness or confusion.

Philips Lifeline with AutoAlert has automatically detected over 200,000 falls that services requiring a button to be pushed might’ve missed.

At the heart of all of our services is a discrete call button, worn as a necklace or bracelet. It connects you or loved one to help in a case of a fall or an emergency 24/7. Our button is paired with an in-home Communicator which acts as a speaker phone for two-way voice communication with our Response Centre. All calls go directly to the Lifeline-owned Response Centre in Canada. You can always be sure that your call will be answered by highly trained and caring Response Associates who will access your profile, contact the people you’ve identified, and request the help you want. Our Response Associates will even follow up to confirm that help has arrived.

Live independently at home with the Lifeline Medical Alert Service

This year 1.4 million people, 65 and older will fall. If you or a loved one experience a medical emergency, time is of the essence. That’s where Philips Lifeline can help, connecting you to the right help for the situation, 24 hours a day, 365 days a year at the push of a button. Whether you need emergency services or just the assistance of a family member or friend to help you get back on your feet, we can help.

Confidence, reliability, and peace of mind are qualities that you deserve when caring for an elderly parent or a loved one, and they’re qualities that can be found with Lifeline.

"Words can barely express how much peace of mind this service has brought to me and my family since getting it. It has allowed me to live alone, in my own home, ever since my husband’s death years ago. A wonderful service.”



"To the amazing Lifeline team, Thank you so very much for your kind attention to my dad, Jean Paul Hebert. I am more than satisfied for your great devotion. He is fairly content in the retirement home but it will never be quite like his home. We have had your service for many years now, since mom became ill. We thank you most sincerely.”

Janice H.


“The wireless service is perfect for someone like me who has a chronic illness. It lets me stay independent safely and it’s so wonderful not to have to worry about how I would get help if I have another unnoticed seizure. And I like that it’s waterproof so I can wear it in the shower.”

Nigel F.


Keeping seniors active with Philips Lifeline's new GoSafe system

Ruth has been a Philips Lifeline subscriber after she experienced a fall over 14 years ago. While Ruth has enjoyed the feeling of confidence and security her Lifeline button service provides, she always wanted to feel the same peace of mind when she left the house. As an active senior who volunteers at the local hospital, walks her dog, and runs her own errands, Ruth jumped at the chance to get GoSafe, our new mobile medical alert service. Featuring the power of up to six location technologies, GoSafe gives seniors the assurance to get up and go while being protected by our 24/7, Canada-based response centre which protects more seniors than any other medical alert service. Watch Ruth’s story and how GoSafe is now a part of her active lifestyle.

Around the clock help is available so you can live worry free

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105 – 95 Barber Greene Road, Toronto, ON M3C 3E9
774, boul. Décarie, bureau 100, Saint-Laurent (Québec) H4L 3L5
  1. Equipment may not detect all falls. Undetectable can include slow falls, falls from heights, and slides from seated positions. If able, user should always push their button when they need help.
  2. Lifeline may not always be able to determine your location. Certain limitations subject to third party cellular provider availability and coverage. Signal range my vary.
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