Position Title: Personal Response Associates
Position Summary:
To respond promptly and professionally to Emergency and Non-Emergency calls from Lifeline subscribers and evaluate what type of assistance is required, following set protocols as well as using personal judgment.
Key Responsibilities:
- Respond to calls and alarms in a professional and timely manner
- Ensure protocols are followed quickly and accurately
- Conduct daily test calls to subscribers (*excluding night shift)
- Respond to alarms from other lines of business, including satellite phones
- Troubleshoot equipment problems with Subscribers
- Based on troubleshooting, request required service to solve Subscribers issues
- Ability to communicate and collaborate as a team player, however is also able to make decisions quickly and independently
- Other duties as assigned
Department: Subscriber Services
Reports to: Subscriber Services Manager
Requirements:
Education (minimum level) - High School Diploma
Work Experience required (minimum level) - 1 to 3 years of business and/or customer service experience
Technical Skills
Windows 2000 Platform, E-mail, Microsoft Office, Qwerty keyboard knowledge
Skills:
- Must be fluent in English (Written and Verbal)
- Must be flexible working in weekends
- Excellent communication skills (both verbal and written)
- Superior listening skills /ability to assess and process information quickly and accurately
- Good organizational skills to manage multiple priorities
- Excellent judgment and decision-making skills to ensure the safety and security of Philips Lifeline subscribers.
- Good interpersonal and conflict resolution abilities
- Exceptional customer service skills
- Fast typing skills - 40-45 word per minute
- Enjoy working independently in a fast paced environment
- Display flexibility and strong work ethic
Instructions to apply:
Interested in joining a dynamic and innovative Organization? Apply for this position using the following link:
http://lifeline.smartsimple.com/Recruitment/rm_jobs.jsp?token=HA4LUhgfZVBQRA%3D%3D